Banfield Pet Hospital

Reviews

• LM

  Lisa Moran

  Oct 25, 2025
  1.0
  If you love your pet and want them to receive safe, attentive care, please don’t bring them to Chelmsford Banfield. My family has been loyal to this location for nearly 15 years. Sadly, the quality of care and professionalism have declined drastically. Last year, I was encouraged to euthanize my 14 year old Pomeranian, something I deeply regret not getting a second opinion on. Still, I continued bringing my pets here, believing it was an isolated experience. Fast forward to this summer: my 1 year old Pomeranian had his annual comprehensive exam, and we were told everything was up to date. No mention of any upcoming vaccines. A few weeks later, his daycare informed me his rabies shot was expiring, something Banfield never noted. While picking up our cat (after an 8 AM drop-off and nearly 9 hours with no update , despite their policy that you can’t call to check in), I tried to book an appointment for the vaccine. The front desk refused to schedule it and told me to do it online, even though their system has had ongoing IT issues for over a year. I made the appointment online, but when I arrived, Sarah at the front desk claimed there was no record and condescendingly suggested I must have booked at a different Banfield. She offered no help, no apology, and no solution - just an “oh well” attitude. She promised the manager would call the next morning. That call never came. Out of frustration, I contacted the local Humane Society, who saw my dog immediately. They discovered an infected cracked puppy tooth which is something that should have been removed during his neuter surgery and absolutely should have been caught at his recent exam. He now needs urgent surgery. That same day, another local vet confirmed he was overdue for two additional vaccines and helped get everything up to date. Meanwhile, Banfield still hasn’t sent over my pets’ medical records (we have multiple pets on their wellness plan), nor have they responded to voicemails or emails, issues we’ve raised repeatedly. At this point, I no longer trust them with any of my animals. The care has become negligent, communication is non-existent, and the compassion they once had is gone. Reading other reviews, it’s clear this isn’t an isolated experience. Please, for the sake of your pets, go somewhere else.
• SP

  Suziene Perucci

  Oct 2, 2025
  4.0
  The doctors at that location are excellent. However, not everyone at the front desk is efficient when it comes to answering the phone and finding options that fit your schedule. I hope they can improve in that area because, overall, the location is great. The people at the cashier are friendly, and the grooming team is awesome as well.
• MM

  Matt McCusker

  Sep 15, 2025
  1.0
  Always over a month wait for an appointment
• LL

  lvrkline

  Aug 13, 2025
  5.0
  Everyone at the office is so kind and thoughtful. Plus really great about giving reminders and keep us up to date.
• TS

  Tamara Simoncelis

  Aug 6, 2025
  5.0
  Excelente atendimento e cuidados

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