Petco

4.0
868 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Brighton Pet Store located at 304 Western Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
304 Western Ave, Brighton, MA
02135, United States

Hours

Reviews

4.0
859 reviews
5 stars
467
4 stars
176
3 stars
82
2 stars
36
1 star
98

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed, with some praising helpful and friendly employees while others report rudeness and indifference.

Grooming Services

Grooming services receive both positive and negative feedback, with some customers satisfied with the results while others report poor handling and care of pets.

Customer Service Issues

Many customers express frustration with long wait times, unhelpful staff, and poor communication regarding services and appointments.

Store Condition

The store is often described as disorganized and unkempt, with cleanliness issues noted by several customers.

Product Availability

While the store has a good selection of pet products, some customers mention issues with stock levels and pricing compared to competitors.
  • JD
    JJ Dolabany
    Nov 8, 2025
    5.0
    Thank you John at returns services at the foxborough petco for a great return experience.
  • AS
    Aariv O sabri
    Nov 7, 2025
    5.0
    Pleasant staff and clean environment. It was fine for my needs.
  • IS
    Issaree Sahudrungsee
    Oct 17, 2025
    1.0
    I took my dog for vaccine. The guy didn’t give details and good advice of vaccines and packages to buy including the clear and accurate information about the vaccines given.
  • EE
    E E
    Oct 9, 2025
    2.0
    I'm sure there are decent staff members at this location, by I haven't encountered them. The workers are indifferent at best, and not at all helpful. I usually drive to Waltham to avoid this location.
  • RH
    Rebecca H
    Sep 28, 2025
    5.0
    Had the best experience at this location today. Fish staff was extremely helpful and friendly!!! My betta fish is beautiful and healthy. I will definitely be back.

Frequently Asked Questions About Petco

Does the Petco Brighton location have a vet hospital?

Yes, Petco Brighton has a full-service vet hospital.

Does Petco Brighton offer vaccinations?

Yes, Petco Brighton provides vaccinations.