Brand Certified
Banfield Pet Hospital
4.1(222 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
9 West Broadway, Boston, MA
02127, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(617) 269-0610
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Boston provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
222 reviews
5 stars
154
4 stars
20
3 stars
4
2 stars
5
1 star
39
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the veterinarians for their caring and attentive treatment of pets, highlighting specific staff members for their exceptional service.
Communication Issues
Numerous reviews mentioned poor communication from the staff, including difficulties in scheduling appointments and receiving timely updates on pet care.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing of services, feeling that they were charged for unnecessary procedures or faced unexpected fees.
Staff Attitude
Feedback indicated a mix of experiences with staff demeanor, with some customers reporting rude or condescending behavior from front desk staff.
Decline in Service
Many long-time clients noted a significant decline in service quality since the practice was acquired by Banfield, leading to frustration and a desire to seek alternative veterinary care.
- ANAmy NicoleJan 29, 20265.0Dr. hatch is a god send. He is the best vet I've ever been to after 10 years going to various vets with my pup (including back bay vet where I had a terrible experience). He CARES. He treats you and your pet with concern, respect and attention. The office is good about communication too, always following up on appointments and provide me helpful service with getting peaches prescription filled. I also had a teeth cleaning with Dr. Cheryl E Cheung here for my senior pup who has heart disease and I felt they were very caring and attentive to her needs. Also care is priced reasonably compared to back bay vet.
- JRJoseph RothJan 19, 20261.0Terrible communication, condescending staff, charging for services not agreed to. Wrote to corporate instead, since the “practice manager” wanted to speak to me like I was a child.
- VFViral FundsDec 28, 20251.0Untrustworthy
- ACAlvin CooperDec 17, 20251.0After several trips to Banfield with my dog who started having seizures We discovered he had a brain tumor and had to put him to sleep. Banfield charged us an additional 2 months for the service plan of a pet that we had to put down. Thank you, Banfield for making a difficult time more difficult.
- JMJohnny McNamaraDec 17, 20251.0Very disappointing since they were bought out by Banfield. Very obviously being told to push unnecessary services by Banfield. Brought my dog in because he was limping and was told the vet couldn’t get a good look at his paw because he was pulling away so she recommends a $1,300 sedated X-ray to rule out a fracture. Asked her how confident she was it was a fracture before I pay that much and she couldn’t stand behind her diagnosis, just that it could be a fracture so we should X-ray to see. Brought him to a different vet who was able to look at his paw with me in the room and show me a crack in his nail exposing the quick. $400 for Banfield to give me a maybe answer and recommend a $1,300 X-ray; $100 for the other vet to give me an answer and show me the problem. Brought him in a few months ago for a possible ear infection, charged $350 to tell me it wasn’t an ear infection, but his eyes look red and they could do $185 monthly shots because he might have allergies. Go literally anywhere else. Editing to clarify: The doctor and staff are all knowledgeable and kind, it’s the company itself (Banfield) that is trash, insanely overpriced and want to maximize per patient spend over caring for your pet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: