Petco

4.2
1191 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Auburn Pet Store located at 438 Southbridge St. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
438 Southbridge St, Auburn, MA
01501, United States

Hours

Reviews

4.2
1,181 reviews
5 stars
649
4 stars
286
3 stars
129
2 stars
35
1 star
82

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, although some negative experiences were reported regarding grooming services.

Grooming Issues

Multiple reviews highlighted serious concerns with the grooming services, including injuries to pets and unprofessional behavior from groomers.

Store Cleanliness

While many customers found the store clean and well-stocked, some noted issues with cleanliness, particularly outside the store.

Product Availability

Customers appreciated the variety of products available, though some expressed disappointment over high prices and lack of inventory on certain items.
  • RW
    Roy Walford
    Dec 29, 2025
    5.0
    Love it
  • CM
    Charles Monahan
    Dec 26, 2025
    3.0
    The staff was fantastic however the fish I purchased died within 6 hours of introducing them into the tank. I am an experienced person and the water quality was fine
  • CS
    Cesar Salazar
    Dec 21, 2025
    1.0
    My fish died
  • LL
    Lola
    Dec 5, 2025
    4.0
    Staff members are very helpful and friendly.
  • SM
    Sara Mitsuwii
    Nov 18, 2025
    1.0
    I brought my dog here for grooming he has always enjoyed being groomed would run towards the groomers and greet them joyfully, when i went to pick him up he was covered in cuts and bruises, he has done a complete 180 where now he is afraid of being groomed. I don't recommend taking your dogs to be groomed here, i will not be returning to this store. I am not sure of her name, but if your dog gets groomed by the girl with red hair do not let them groom your dog. She seemed very sweet and now my dog is terrified of being groomed by anyone. We recently moved out here from another town and never had any problems. Please be mindful of the groomers and do your research not everyone is in it for the dogs they are in it for the money. I am sorry to anyone else who's dog has been abused here, and I really hope they do something about their groomers.

Frequently Asked Questions About Petco

Does the Petco Auburn location have a vet hospital?

Yes, Petco Auburn has a full-service vet hospital.

Does Petco Auburn offer vaccinations?

Yes, Petco Auburn provides vaccinations.