Petco

4.2
1182 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Auburn Pet Store located at 438 Southbridge St. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
438 Southbridge St, Auburn, MA
01501, United States

Hours

Reviews

4.2
1,172 reviews
5 stars
643
4 stars
285
3 stars
128
2 stars
35
1 star
81

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Numerous customers reported negative experiences with grooming services, including injuries to pets and unprofessional behavior from groomers.

Staff Friendliness

Many reviews highlighted the friendliness and helpfulness of the staff across various departments, contributing to a positive shopping experience.

Cleanliness and Stock

While some customers praised the cleanliness and organization of the store, others noted issues with cleanliness outside and inconsistent stock levels.

Customer Service

Feedback on customer service was mixed, with some praising the assistance received, while others reported unprofessional behavior and poor communication.

Pricing Concerns

Several customers expressed dissatisfaction with high prices and perceived lack of value for grooming and products.
  • SM
    Sara Mitsuwii
    5 days ago
    1.0
    I brought my dog here for grooming he has always enjoyed being groomed would run towards the groomers and greet them joyfully, when i went to pick him up he was covered in cuts and bruises, he has done a complete 180 where now he is afraid of being groomed. I don't recommend taking your dogs to be groomed here, i will not be returning to this store. I am not sure of her name, but if your dog gets groomed by the girl with red hair do not let them groom your dog. She seemed very sweet and now my dog is terrified of being groomed by anyone. We recently moved out here from another town and never had any problems. Please be mindful of the groomers and do your research not everyone is in it for the dogs they are in it for the money. I am sorry to anyone else who's dog has been abused here, and I really hope they do something about their groomers.
  • KA
    Katie Austin
    6 days ago
    5.0
    Pet friendly store where you can bring your fur babies in, the excitement from our baby girl is everything ❤️
  • KJ
    Kelly Janovsky
    Nov 10, 2025
    5.0
    Awesome store. Clean and well stocked. Kind staff that are happy to help!
  • LN
    Laura N
    Nov 7, 2025
    5.0
    Much cleaner than Shrewsbury! This store is very tidy and small enough to manage properly.
  • IF
    isabel fernandez
    Oct 21, 2025
    1.0
    THIS DOG GROMMING salon is TERRIBLE! They should shut it down. They hurt the dogs! We'll never take our dog there again. They didn't even trim her nails, and look how they left her, yet they still charged the fee. They should close the grooming service.

Frequently Asked Questions About Petco

Does the Petco Auburn location have a vet hospital?

Yes, Petco Auburn has a full-service vet hospital.

Does Petco Auburn offer vaccinations?

Yes, Petco Auburn provides vaccinations.