Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Metairie provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
189 reviews
5 stars
123
4 stars
24
3 stars
13
2 stars
4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the veterinarians and staff for their compassion and genuine care for pets.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including long wait times and unresponsive staff.
Mixed Experiences
While some customers had positive experiences, others reported serious concerns about misdiagnoses and treatment errors.
Drop-off Policy
Many customers expressed dissatisfaction with the drop-off appointment policy, preferring to be present during their pet's examination.
Pricing Concerns
Customers noted that services were often perceived as expensive, with some feeling pressured into unnecessary treatments.
- JAJavier AyalaOct 17, 20255.0Dr. Cross is truly the best veterinarian ever! He’s incredibly compassionate, patient, and genuinely cares for every animal he sees. You can tell he treats our dogs as if they were his own with kindness, warmth, and respect. Every visit, he takes the time to explain things clearly and make sure our pets are comfortable and well cared for. We’re so grateful to have a vet like Dr. Cross. It’s rare to find someone who loves animals the way he does!
- NONASW New OrleansSep 15, 20251.0This has been the WORST experience. I would NOT recommend this facility to anyone. They made a HORRIBLE mistake with my pet. IF YOU CARE ABOUT YOUR PET - DON'T USE THIS FACILITY.
- KRKristy RobbinsSep 15, 20251.0HORRIBLE EXPERIENCE!!!! Do NOT bring your pet here!!! These people will not return your call regardless of what your emergency or how established you are with them!!
- CHChristina hunterAug 4, 20255.0All staff is very kind and knowledgeable! They take very good care of my Bear man 🐾
- BKB D KeaneJul 31, 20255.0Dr Cross Provided thorough and helpful information and demonstrated outstanding care for our feline and customer service
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Metairie offer for pet health?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, microchipping, spay/neuter, DNA tests, and end of life care.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours you can call for urgent care advice and referrals. For emergencies during non-hospital hours, please contact a local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Metairie?
You can schedule an appointment online through their website or app, or by calling their main phone number at +1 504-456-9601.
What are Banfield Pet Hospital Metairie's hours of operation?
They are open Monday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 4:00 PM, with some holidays closed.
Does Banfield offer any wellness plans for pets?
Yes, Banfield offers Optimum Wellness Plans that include annual preventive care like exams, vaccines, diagnostics, nutrition, and dental care. These plans renew annually and can be paid monthly or in full.
Is remote veterinary care available through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice via Vet Chat™ on the Banfield app for general care and triage support.
Are appointments required at Banfield Pet Hospital Metairie?
Yes, appointments are required for visits to ensure the best care and scheduling. You can book online or via phone.
What nearby pet-related services are available around Banfield Pet Hospital Metairie?
Nearby, you can visit PetSmart for pet supplies and grooming services. Also, A Tail In Need Animal Rescue is close by for animal rescue and adoption services.
What entertainment options are available close to Banfield Pet Hospital Metairie for families?
Families can enjoy Luz2Play Metairie, an indoor play center and event space, and Luv 2 Play playground and park nearby for children's recreation and parties.
Which food and dining establishments are near Banfield Pet Hospital Metairie?
Nearby dining options include Chipotle Mexican Grill for fast Mexican food and 7001 Sports Bar & Grill for casual dining and drinks.