St. Francis Veterinary Hospital

Reviews

• ZM

  Zack Miller

  Feb 24, 2026
  5.0
  They are amazing with our dogs!
• AC

  Allison Carlsen

  Feb 10, 2026
  1.0
  Two weeks ago, we entrusted the staff at St. Francis with our 9-year-old cat, Jackson, for what was supposed to be routine monitoring related to diabetes. He never came home. We gave Jackson gabapentin as directed at home to help with his vet-anxiety, but the staff said they still could not safely collect samples and decided to sedate him. At no point was I informed of the risks associated with sedation, nor was I given the opportunity to review or sign an anesthesia consent form. The procedure was minimized to me, and I was encouraged to drop him off. After Jackson died under their care, the details communicated to us changed after I began asking questions in writing. When I requested copies of the drop-off form I signed along with Jackson’s medical records, the response also included an “Authorization for Professional Services/Anesthesia” document that I was never shown and did not sign. In place of my signature, someone had written, “Verbal [consent] at drop off due to fractious JC,” which does not reflect my experience that morning at all. I remained in the lobby and was fully able to review and sign paperwork, while Jackson was safely in his carrier. This form also describes heightened anesthesia risks for older animals, stating that bloodwork is required prior to sedation for those over the age of 7— none of which was communicated to me, verbally or otherwise. I just can't understand why, and when I asked, they stated that they "will not be offering further comments on this matter at this time." Unfortunately, that's only the beginning. As I've asked questions, important information, including the anesthesia dosage and monitoring frequency, has changed from what we were told the day he passed and from the medical records initially provided to me. On the day Jackson died, the veterinarian told me (and later told my husband and me together) that she was checking on him every 15 minutes, which aligned with the original written record I received. Later correspondence introduced a different account, stating that monitoring occurred every 2-3 minutes. To make matters worse, we later discovered that the prescription medication they dispensed to Jackson just a few weeks before his death (which cost over $300) had expired months earlier. They have since refunded the medication but refuse to refund the charges associated with Jackson's sedation, additional fees from that day, or cremation. This has been an incredibly painful experience. Suddenly losing a beloved member of our family has been devastating, but not realizing the risk I was taking that day, along with the evolving narrative surrounding Jackson’s care and death, have made it far worse.💔
• CE

  Cindy Elberson

  Dec 11, 2025
  5.0
  Great vet with a caring staff. I recently called at the last minute for my dog. Luckily they were able to take me quickly. They staff is knowledgeable and friendly. I recommend them to anyone with a pet.
• SL

  Samish Lively

  Dec 6, 2025
  5.0
  Crème was comfortable, everyone was so nice. Fast, very professional and affordable
• CH

  Claudia Harris

  Nov 29, 2025
  5.0
  Very experienced and knowledgeable. Dr Leslie is the best!