Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Westbank provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
335 reviews
5 stars
235
4 stars
47
3 stars
13
2 stars
9
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being caring, friendly, and professional in their treatment of pets.
Communication Issues
Several reviews highlighted poor communication regarding appointments and treatment plans, leading to frustration among pet owners.
Service Quality
While many customers reported positive experiences with the quality of care, some expressed dissatisfaction with unnecessary treatments and high costs.
Plan Concerns
Multiple customers voiced concerns about the value of the health plans, suggesting they may not be worth the expense.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction while others reported significant issues.
- TStm sOct 18, 20255.0They are very caring and professional
- JPJanice Puckett (Janice Puckett-Long)Sep 21, 20255.0Went here to get meds for my dog Okra. Staff were friendly and helpful, and the space was clean and tidy.
- CSCharlene StephensonSep 16, 20255.0I love this place they have taken the best of best care for my pets they keep me up to date and when they need to come in for check up and treatment and everything I highly recommend Banfield Pet Hospital
- LILugene Robinson IISep 15, 20251.0I regret getting the plan. They make it so easy to join. But when you're ready to leave the plan, you have to call numbers and all kinds of issues. I spend more on the plan than seeing the veterinarian. And when I do I still have to come out my pocket. That plan is really not worth it. To be honest, I think it's a scam.
- AFAmanda FeichtSep 11, 20251.0NEVER BRING AND ANIMAL HERE!!!!! The hospital will run up charges for things that your animal does not need in order to keep the bill high enough that if you cancel the insurance plan, you end up owing more than a normal vet would charge. The people are difficult to work with, and do not communicate what they are doing to your animal until you pick the animal up which is too late to stop them. They gave my dog shots that were not needed in order to charge for them. they pulled teeth that were perfectly fine. A normal vet will charge you less than what you pay these people. They deteriorated the life expectancy of my animal and I would tell anyone to run from any banfield facility and by all means, never sign up for their plan. This is a scam as far as I am concerned.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours for Banfield Pet Hospital in Westbank?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and possible referrals. For emergencies outside of hours, contact your local emergency hospital.
What types of preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as preventive care services.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consultation, dental care, with automatic annual renewal unless paid in full at enrollment.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread payments monthly via automatic withdrawal from a bank account or credit card, or pay in full at enrollment for easier budgeting.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet for care, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet stores where I can shop for pet supplies?
Yes, Banfield Pet Hospital is near PetSmart, a pet store and services provider, making it convenient to shop for pet supplies before or after your veterinary visit.
Are there any dining options near Banfield Pet Hospital in Westbank?
Yes, nearby dining options include TGI Fridays, Viva Nicaragua Restaurant #2, Pho Truc Lam, Pho Hoa, Chick-fil-A, and Zea Rotisserie & Bar, offering a variety of cuisines if you want to grab a meal while visiting the area.
What automotive services are available near Banfield Pet Hospital?
Several automotive services close by include Twin Tire & Auto Care, Tire Choice Auto Service Centers, Transway Transmission and Torque Converters, and Monro Commercial Solutions, useful if you need vehicle maintenance during your visit.
Does Banfield Pet Hospital offer online or remote veterinary care options?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.