Business Details
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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Situated off Park Place Drive inside PetSmart, Banfield Pet Hospital® in Covington, LA, is ready to be an active partner in your pet’s overall health and well-being. You can find our veterinary team just off Highway 190 on the corner of Park Place Drive and Caroline Court. Whether your pet is in need of routine care or general surgery, our team is dedicated to providing compassionate petcare.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
172 reviews
5 stars
127
4 stars
17
3 stars
6
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for being friendly, compassionate, and knowledgeable, providing excellent care for their pets.
Communication
Many reviews highlighted the importance of clear communication, with some customers expressing frustration over lack of information regarding vaccine records and appointment delays.
Pricing Concerns
Several customers noted that the services were perceived as expensive, with some feeling that the pricing was not transparent or ethical.
Follow-Up Care
Positive feedback included mentions of follow-up calls from the staff to check on pets after visits, indicating a commitment to ongoing care.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about misdiagnoses and perceived prioritization of profit over pet care.
- MSMonte SeeseNov 8, 20255.0Well right now we are in transition of moving from Texas to osyka ms and have my fur baby on banfield insurance so I have located this one here in Covington LA to where I can start bringing her to. So they are very helpful with answering my questions.
- VPVickie Lenz PowersJun 22, 20255.0I had an Awesome visit at the Oklahoma City, Oklahoma, N. Rockwell Avenue location. Kit, at the front desk was friendly and helpful. Getting my dog, Snickers, an appointment with short notice. Nurse Sam was very knowledgeable, helping Snickers and I feel more comfortable. Doctor Brown was very attentive and gentle with Snickers and very thorough, addressing all of my concerns. Thanks again! What a Great Team 😊
- RLRichard LitzenbergerMay 23, 20225.0Greate service.
- AVAlyssa VinetMar 11, 20225.0Always have a pleasant experience when I go. They always take care of my pet so well.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Covington?
Banfield Pet Hospital in Covington is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Where is Banfield Pet Hospital located in Covington, LA?
Banfield Pet Hospital is located at 45 Park Place Dr, Covington, LA 70433, inside PetSmart on the corner of Park Place Drive and Caroline Court, near Highway 190.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call them for urgent care advice and referrals. For emergencies outside of these hours, it is advised to contact your local emergency hospital.
What preventive health care services are available at Banfield Pet Hospital?
Banfield offers a variety of preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout their life stages.
What is an Optimum Wellness Plan and how can I pay for it?
The Optimum Wellness Plan provides annual preventive care such as exams, vaccines, and early screening diagnostics. Payments can be spread over 12 months via automatic withdrawal or credit card, with an option to pay in full upon enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through Banfield's website or by using their mobile apps available on the Apple App Store and Google Play Store. Drop-off and in-room appointments are available, as well as virtual visits for wellness plan members.
Does Banfield Pet Hospital provide online veterinary care?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app, providing access to veterinarians from home.
What services are available at the PetSmart where Banfield Pet Hospital is located?
PetSmart offers pet store services, including a pet groomer. Visitors can shop for pet products or get grooming services while visiting Banfield Pet Hospital inside the same facility.
What nearby recreational facilities are close to Banfield Pet Hospital in Covington?
The Little Gym of the Northshore, a gymnastics and kids recreation center, is located nearby. Families can consider scheduling a pet vet visit and enjoy some recreational activities with their children at this gym next door.
Are there any nearby accommodations if I am visiting Banfield Pet Hospital from out of town?
Yes, the Holiday Inn Covington hotel is nearby. Visitors traveling to Banfield Pet Hospital can consider staying at this hotel for convenient access to veterinary services.