Banfield Pet Hospital

Reviews

• CM

  Chiquita Morgan

  Dec 8, 2025
  5.0
  I was referred to them and They were very informative and helpful. Will be back !
• SP

  Starr Paul

  Sep 11, 2025
  5.0
  Great service! Customer service and patient care exceeds expectations. “Shoutout to Dr Rodriguez, great vet and patient with pet parents!”
• MR

  Mallory R

  Oct 23, 2023
  1.0
  This review does not include Cameron (front desk/tech). She was absolutely amazing!! I originally gave an excellent review but after using Banfield on Millerville for 3 months, I am not satisfied at all. I was tricked into the wellness plan that doesn't cover anything- my dog got a rash and I thought the office visit would be covered by her wellness plan....nope! I had to leave the appointment because I couldn't pay an extra $150 on top of the $88/month I pay.(If you read other reviews, you will see a lot of people complaining about the same). There is zero communication amongst the staff. My dog has heartworms and I had several issues on my end and when I would call to get information/advice, I would have to repeat myself to several different people. They don't document anything in their system. Prices are outrageous. Their voicemail is full at all times- meaning they don't check their messages on a daily basis. The vet increased a medication dose and I went to pick it up per the vet's request and had to wait over an hour just for a medication. The wait times for appointments, return phone calls, etc is ridiculous. Very unorganized. The vet was very thorough with explaining heartworm treatment but only gives you one option to treat. Banfield does not do the slow kill process for heartworms and made me feel like a horrible dog mom because I couldn't afford the shots... I rescued my dog and she had heartworms when I got her. It's not like she got heartworms from lack of care from me. Now I am stuck paying $88 for a wellness plan at a vet that my dog is no longer seeing. I also don't like how the animals are kept in crates all day until the vet can see them. That is wrong! My very first appointment, all I could hear was dogs crying the entire time. It was sad. The Banfield website isn't even working for me to download my dogs records! There is always an issue! Dissatisfied is an understatement. So disheartening
• DS

  Dawn Salyers

  Aug 8, 2018
  5.0
  The best Vets in town!
• VC

  Valerie Carlson

  Jun 22, 2018
  5.0
  No where better. So good with my boys and so convenient.

Frequently Asked Questions About Banfield Pet Hospital