Clark County Veterinary Clinic

4.5
299 reviews

About

Animal Hospital
Clark County Veterinary Clinic provides quality veterinary care and pet grooming services to the community of Winchester, KY.

Location

Clark County Veterinary Clinic
116 Hud Rd, Winchester, KY
40391, United States

Hours

Reviews

4.5
299 reviews
5 stars
249
4 stars
12
3 stars
10
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness and compassion, especially during difficult times such as euthanasia.

Pricing Concerns

Several reviews highlighted confusion and dissatisfaction with the pricing structure, noting unexpected charges for routine services.

Staff Professionalism

The staff was frequently described as friendly, professional, and knowledgeable, contributing to a positive experience for pet owners.

Grooming Issues

There were multiple complaints regarding grooming services, with customers expressing dissatisfaction with the quality of grooming and communication about costs.

Wait Times

Customers reported long wait times for appointments and services, leading to frustration and consideration of finding alternative veterinary care.
  • JG
    Jennifer Graham
    Jan 3, 2026
    5.0
    Excellent diagnosing a very sick cat and getting him to eat. Thank you!
  • RA
    Robert Allen
    Jan 2, 2026
    1.0
    I have taken my animals to this veterinary clinic for years. Doctor Castle is awesome. However recently one of the receptionist named Hailey has completely ruined my experience. She has repeatedly given my mother issues everytime she tries to get her dogs medicine refilled. Hailey apparently can't admit her mistakes. She recently gave my my mom a prescription sheet instead of the medicine and charged her for that. I understand honest mistake but rather than fix it she argued with my mom that it was my moms mistake. She would not fix it or give her money back. I called and all she did was make excuses and tell me I had to wait over a week to get it fixed. Its awful when one bad egg can ruine a otherwise good business. I will most likely not give them my business anymore despite 16 years of taking my animals there. I have had five cats and one dog treated there throughout their lives. A honest mistake is understandable and not a big deal if you admit it and fix it. However you don't blame your customers, make them wait a week to fix their problem, and keep their money if you want to continue to get their business. Clark county veterinary clinic if you are listening you need to do better and get this bad egg out if you want our business.
  • JS
    Jenny Schnurr
    Dec 31, 2025
    3.0
    If I were writing this review just about the vets, I would give 10 stars. But the office is just really difficult to work with in so many ways. Wait times are long (sometimes I wait in the waiting room for 30+ minutes after my scheduled time before they even call me back, then sit in the exam room for another 15 minutes before my pets are examined). And getting prescription refills is a hassle. It's honestly making me consider switching vets completely.
  • BB
    Bill Berryman
    Dec 16, 2025
    5.0
    it was the day after Thanksgiving and our 2 cats were scratching excessively and had crusty spots and losing some hair. We do not use Clark County for our main veterinary services, but did not want to wait....they are our "kids"! We went to the Clinic, filled out the necessary paperwork and waited for an opening, we didn't have an appointment. We didn't have to wait long and were treated as if we had always gone there. We are so impressed with their care and professionalism. We greatly appreciate the staff seeing our cats and being so nice and friendly. We now have 2 clinics in our community to go to when there is a need. Thank you Clark County Veterinary Clinic !!!!
  • GM
    Galen McCarty
    Dec 12, 2025
    2.0
    The veterinary care itself is great, but the pricing structure is baffling. I don’t understand how basic, routine care costs this much. It shouldn’t be nearly $500 just to get a puppy through its standard vaccinations and boosters, yet I can’t walk out of this clinic without spending over $100. During my last visit I expected two final, quick booster shots to run no more than $70 at the high end. Instead, the total came to $111 and none of the additional charges were mentioned until I was already at the counter paying. A “medical progress exam” (putting a stethoscope on his chest and checking the inside of his mouth) quietly added another $38. A three-minute nail trim? That’s another $16. For comparison, the county animal shelter charges a $95 adoption fee which covers: age-appropriate vaccinations, fecal test and de-worming, a free vet visit, a heartworm test, microchip, rabies vaccination, and spay/neuter. It’s hard to reconcile those costs with what I’m being charged here for basic services. The staff is kind and the care is competent, but the add-on charges and consistently high prices make it hard to recommend. Be prepared for the bill to be significantly more than you’d expect for routine veterinary care. These are things I would have liked to know before coming.

Frequently Asked Questions About Clark County Veterinary Clinic

What services does Clark County Veterinary Clinic provide?

Clark County Veterinary Clinic offers veterinary care, pet grooming, pet boarding, dietary counseling, surgical procedures, health examinations, medical diagnostics, behavioral care, and dentistry services.

What are the clinic's normal business hours?

The clinic is open Monday, Tuesday, Thursday, and Friday from 8:00 AM to 5:00 PM, Wednesday and Saturday from 8:00 AM to 12:00 PM, and closed on Sunday.