Shively Animal Clinic & Hospital

Reviews

• BW

  Becky Wolford

  5 days ago
  1.0
  I don't like this clinic at all and I wish I could afford a "real" vet for my boy. He is a malnois, part of the German shepherds, so he is big and intimidating although he's a big baby. I don't feel that they care about him, or many others. It takes hours, and then more hours to get in so it's an ALL DAY EXPERIENCE! My boy was left there overnight for surgery and since that day, (no problems before,) he will shake all over and scared to death. I can't imagine how they treated him as he can be stubborn if he's scared or without me. And another thing, they won't let me go back with him although I could keep him calm. They seem cheap but they get you with medicine and shampoos and unnecessary items and make you believe you need them. I could go on all day. I dislike this place enough to tell you.
• SE

  Sheurrie Ervin

  Feb 11, 2026
  3.0
  Too many people have to wait 4 to 5 hours before they can see you
• AT

  Angel Taylor

  Feb 8, 2026
  1.0
  EDIT *Their response to my review is gaslighting at its finest. They never once addressed the fact that we would not have come there for ”service” if we hadn’t been misinformed by the staff answering the phones. The staff on the phone was the initial person to inform us about time limits, which we were still within, hence the reason we came in to schedule an appointment. We were never told there was a time issue by staff while there. We were simply and plainly told the surgeon would not perform this procedure for us and also that they are rarely performing them at all due to customer complaints afterwards. If their staff answering the phones is not informed, as we were told while in the office, why are they giving out information as if they are? It caused us to waste an entire day and be charged for a “service” we were told they would not perform for us. (Not to mention being talked to and treated disrespectfully when trying to understand why we were told to come in by one staff member and told we couldn’t be helped by another). Just sharing our completely unprofessional experience with them. Make your own choice, folks! * We called to inquire about a procedure. We explained our entire situation to the person on the phone and were told we needed to bring our pet in as soon as possible to be scheduled for this procedure. We spent an entire day driving there to get in line, then back home waiting to be called, then another 50 minute drive back when it was our turn to be seen. When we get to our room, we realize the only physician who performs this procedure was not there to speak with us or evaluate our pet for themselves. The physician who was evaluating our pet did not know anything about the procedure and had to leave the room three times to make calls to the absent physician to ask them questions. After 10-15 minutes of confusion we were eventually told that even though we were very clear about our circumstances on the phone, our pet was not eligible for this procedure and that they were rarely performing this procedure at all anymore due to people coming back and complaining about it. We were not familiar with this procedure and genuinely did not understand what the problem was, or why we were told to come in for an appointment they cannot help us with. It was also cold outside and we’d brought our five week old puppy for this appointment who was not yet fully vaccinated and risked exposing him to other animals, under the impression they could assist us. When we tried to ask questions about the procedure and situation, they brought in an a larger gentleman and another staff member as if we were being irate. I’ve never been treated this way in my life. We asked why we were misinformed and they told us we can’t expect the staff answering the phones to know everything. Seriously, that was their answer to us wasting an entire day and being made to feel like we were causing a scene for wanting to understand what was happening. They were condescending and apathetic to our situation. Particularly the elderly woman. We left without paying, since they were aware of our situation prior to scheduling and then admitted this wasn’t a procedure our pet was eligible for. We didn’t receive a service, we didn’t come out with any knew knowledge, only frustrated and embarrassed. Months later, I received a letter from a collection agency for the visit and a late fee. I was never contacted by their office after the day of service by mail or phone. The only notification I received that they were actually going to bill us for this botched visit was the collection letter for $26 and some change. They’re really going to send that to my credit report after the experience we had with them. No apology, no attempt to make things right, just a ding to your credit report. This happened months ago and I wasn’t even going to leave a review until I received the collections notice. It can sit there for seven years, just like this review. I wouldn’t trust this disorganized, uninformed bunch with any of my pets again.
• MJ

  Magaly Jimenez

  Feb 1, 2026
  5.0
  Un servicio excelente me encantó el trato con mi bebé y conmigo, la explicación maravillosa yo salí de allí sin dudas y con todo lo que tenía que ponerle y darle a mi niño, ya que tiene alergia, y una bacteria en la piel, las señoritas que nos atendieron maravillosas yo no hablo inglés y me tradujeron todo con paciencia y mucha amabilidad para mi 💯 para la clínica, no dudes en llevar a tu mascota es la mejor, excelente servicios ⭐️⭐️⭐️⭐️⭐️
• SO

  Sam Oliver

  Jan 18, 2026
  5.0
  Thank you to the wonderful staff help my baby get better shively animal hospital is the best place to go in Louisville Kentucky if you're looking to take your animal to the vet they above and beyond to help your your dogs or cats to exceed the medical health that they basically need if you're looking for an animal clinic to take your animal to this is the best place to go they got the best medical doctors and staff there's no other place in the city of Louisville I'd rather take my cat too but here thank you so much from the bottom of my heart and my soul