Professionalism
Many customers reported unprofessional behavior from staff, including dismissive attitudes and lack of empathy during critical situations.
Cost Transparency
Several reviews highlighted issues with unexpected charges and lack of clear communication regarding pricing, leading to dissatisfaction.
Quality of Care
While some customers praised the compassionate care provided by specific veterinarians, others expressed concerns about misdiagnoses and inadequate treatment.
Customer Service
Feedback indicated a mix of experiences with customer service, with some praising the staff's friendliness while others reported rudeness and unhelpfulness.
Emergency Response
Numerous reviews mentioned poor handling of emergency situations, with some customers feeling their pets were not prioritized during urgent visits.