Business Details
About
Pet StorePet supply store
Visit your Louisville Pet Store located at 12695 Shelbyville Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
607 reviews
5 stars
402
4 stars
107
3 stars
42
2 stars
10
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were several complaints about unprofessional behavior, particularly in the grooming department.
Product Knowledge
Some employees demonstrated strong knowledge about aquatic animals and products, but there were instances where customers felt misinformed or inadequately advised.
Cleanliness and Selection
Customers appreciated the cleanliness of the store and the wide variety of products available, especially in the aquatic section.
Pricing Issues
Several reviews highlighted discrepancies in pricing, with some customers feeling that in-store prices were higher than expected or inconsistent with online listings.
Grooming Experiences
Grooming services received mixed reviews, with some customers satisfied while others reported negative experiences and poor handling of their pets.
- SRStuart RobbNov 17, 20255.0This store consistently has a wide selection of supplies for my dog, from his favorite food to new toys. I appreciate the organized layout which makes it easy to find what I need quickly
- SBStruggle BunnyOct 30, 20251.0Customer service… It is your job as an employee to know your items and also the items that came on your truck. Maybe you should put some effort into answering customers questions. After all it is what you get paid for.
- BTBrent TateOct 22, 20255.0The fish and the tanks are clean and healthy. The aquarium guys I have talked to know their stuff. They don't give advice to push their stores products on you, rather they make suggestiona about what you might try to resolve a tank problem. After explaining, I often have to ask, hey do you have some one of those or do you carry some of that chemical etc. they then will help you find said item. Really like just looking at the fish, very healthy and active . All are friendly and will chat with you for as long as you want. They seem to really like what they do and it shows. It's my go to place to get aquatic animals, plants and chemicals.
- TPTerry ParrettOct 5, 20255.0The cashier was friendly and helpful ... Great personality and took care of us with accuracy ... Unlike other times at this store.
- DMDana MorseOct 1, 20253.0I had called customer service about my free bag, if I was correct the Rep said I would have a $37 bag of free food. I wasn’t able to get it to work online so I went into the store, the cashier said I only had a $25 credit. Why the difference?
Frequently Asked Questions About Petco
Does the Petco Eastgate location have a vet hospital?
No, Petco Eastgate does not have a full-service vet hospital.
Does Petco Eastgate offer vaccinations?
Yes, Petco Eastgate provides vaccinations.
Does Petco Eastgate offer curbside pickup?
Yes, curbside pickup is available at Petco Eastgate. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Eastgate Petco?
Hamster and guinea pig prices vary by location. Call your Eastgate Petco at 5027154183 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Eastgate sell dogs?
No, Eastgate Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco Eastgate offer for pet care?
Petco Eastgate provides premium pet foods, expert training, vaccination services, grooming, and a variety of pet supplies.
Does Petco Eastgate have a veterinary hospital on-site?
No, Petco Eastgate does not have a full-service veterinary hospital.
Are vaccinations available at Petco Eastgate?
Yes, vaccination services are offered at Petco Eastgate.
Is curbside pickup an option at Petco Eastgate?
Yes, curbside pickup is available for eligible products at Petco Eastgate.
What are the operating hours for Petco Eastgate?
Petco Eastgate is open Monday through Saturday from 9 AM to 9 PM and on Sunday from 10 AM to 7 PM.
Does Petco Eastgate sell dogs or cats directly in-store?
No, Petco Eastgate does not sell dogs or cats, but you can meet pets available for adoption through the Petco Love program partnered with local animal welfare organizations.
Which payment methods are accepted at Petco Eastgate?
Petco Eastgate accepts debit cards, credit cards, and mobile NFC payments; cash only is not required.
Are there any pet vaccination clinics near Petco Eastgate?
Yes, the Vetco Vaccination Clinic is a nearby pet store and retail location that offers vaccination services.
What beauty and spa options are available near Petco Eastgate?
Customers can visit nearby beauty and spa locations such as Soul Studio, Toetal Serenity, Serendipity Salon, Hairapy Salon, and Sheer Design Studio by Amy Hibbard for hair, spa, and salon services.
Are there fitness or therapy centers close to Petco Eastgate for additional wellness needs?
Yes, nearby options include Rumble Boxing for fitness classes and KORT Physical Therapy for physical and occupational therapy services.