Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Louisville Southwest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
193 reviews
5 stars
116
4 stars
15
3 stars
6
2 stars
7
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Customer Service
There were numerous complaints about poor customer service, particularly at the front desk, with reports of rudeness and lack of communication.
Pricing Concerns
Several reviews highlighted issues with pricing, including unexpected charges and the perception that the clinic prioritizes profit over pet care.
Appointment Issues
Customers frequently reported long wait times, rescheduling issues, and confusion regarding appointment types and procedures.
Mixed Experiences
While some customers had positive experiences and appreciated the care provided, many others expressed dissatisfaction with the overall service and management.
- GAGuido AlvarezNov 17, 20251.0I took my 14-year old yorkie because she had an eye infection. My wife and I spent about an hour inside a small room waiting for the vet. A kind and helpful assistant showed up, she took our dog away, and brought it back indicating that we could go home. When I asked about the doctor, and my dog's eye infection, the assitant told me that the doctor told her that I should come back when her eye is "really nasty." Needless to say, it was the worst experience I have ever had with a veterinarian, ever! Dr. Alyssa Nicole Becker (the one who signed the rabbis shot) never showed her face to us, to even say hi, how are you, what can I do for you. They took our dog out of sight, and the "doctor" never had the decency talk to us. Since I did not sign up for pricey services, I suppose we were not good enough for her to see us. It was an denigrating, unacceptable, unexcusable, and certainly unethical behavior. It is a shame for Banfield Pet Hospital to allow such poor treatment to its clients.
- CSCathelma SamsOct 28, 20255.0The Staff is professional, kind & take very good care off my "little boy".
- JWJack WilliamOct 16, 20255.0Every time I've gone to Banfield I've always had a good experience with the staff it is very clear about the way they go about their job that they care fully about the welfare of the pets they work with daily.
- ABAntionette BarrettOct 8, 20255.0I absolutely love the staff that took care of my baby Rose! We had been going thru some hard times and had fallen behind on her care. The staff ensured me that I was doing the right thing getting her back on track and took care of her initial visit and shaved her down for me because she gotten matted. I will def be back and continue my fur baby care with this team. My family and I are more than. Grateful for their empathy and understanding. Thank you thank you THANK YOU
- SBSharon BlankenshipOct 2, 20251.0If I could give zero I would I did the free visit coupon took my cat in for vaccine and allergy on belly likely due to a flea cat was full time indoor 9 yrs old they wanted to do an fiv test on him my other cats he shares a home with have been tested before and were negative so I know he doesn’t have that also wanted to do a cytotology test on him where my usual vet would just treat the allergy it was first time ever with this condition so be warned they wanted to run up your pocketbook for tests you don’t need
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Louisville Southwest provide?
Banfield Pet Hospital offers quality health and wellness care including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, DNA testing, and more for dogs, cats, and small animals.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not offer emergency care. However, they provide urgent care advice during hospital hours and can refer you to emergency hospitals or specialists when needed. For emergencies during non-hospital hours, contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support through Vet Chat™ available on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, dental care, nutrition consultations, and more. They automatically renew yearly and offer discounts on treatments but are not insurance.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread your payments monthly via automatic withdrawal or credit card over 12 months, or choose to pay in full at enrollment to budget your pet’s health care.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you attend with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits for Optimum Wellness Plan holders to get care from home.
What are Banfield Pet Hospital’s hours of operation?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital ensuring personalized care and scheduling convenience.
What nearby places can I visit around Banfield Pet Hospital in Louisville Southwest?
Nearby you can visit PetSmart for pet supplies and services, T.J.Maxx for clothing and department store shopping, and Miracle-Ear Hearing Aid Center for medical supplies. These locations make it convenient to combine errands with your pet’s veterinary visit.
Is there convenient mobile phone and technology shopping near Banfield Pet Hospital?
Yes, Spectrum and the Sprint Store are nearby, providing mobile phone and telecommunications services which might be useful for clients needing connectivity or device services before or after their vet visit.
Are there wellness and beauty services near Banfield Pet Hospital that clients can enjoy?
Yes, Lavish Nails & Spa and Sally Beauty are close by, offering nail, spa, and cosmetic supplies and services, making it easy to combine pet care with personal wellness and beauty appointments.