Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Springhurst provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
268 reviews
5 stars
183
4 stars
34
3 stars
12
2 stars
6
1 star
33
What are people saying?
AI-generated from recent customer reviews
Pet Care Quality
Many customers praised the staff for their excellent care and compassion towards pets, highlighting the personal attention given to their animals.
Customer Service Issues
Numerous reviews mentioned frustrations with customer service, including long wait times, difficulty in scheduling appointments, and lack of communication regarding prescriptions.
Management Concerns
Several customers expressed dissatisfaction with recent changes in management and staff, noting a decline in service quality and increased prices.
Wellness Plans
While some customers appreciated the value of the wellness plans, others felt misled about the terms and expressed frustration over unexpected costs.
Staff Appreciation
Many reviews highlighted specific staff members for their kindness and professionalism, indicating a strong rapport between staff and pet owners.
- MRMartha RobinsonOct 10, 20255.0Pet Salon Lauren is very good with my pet. She always does a good job.
- CCCarolSep 19, 20255.0They always take great care of my pets!
- SSSandra ShadburneSep 15, 20254.0They have taken care of every cat i have ever owned. The vets truly care about the animals and want them taken care of
- JAJoey ArenaSep 15, 20251.0I received text from you with a link to this review page. I replied “unsubscribe” and your system replied: “ Sorry! We are having trouble understanding your message. If you need assistance, please call your local Banfield Pet Hospital.” This is some pretty basic missing functionality. All of our pets have been dead for years but thanks for the painful memories. I’m pretty sure you are supposed to provide a one click solution to stop spam messages like this as well. Do better and take me off your stupid list.
- SGStephen GercakSep 9, 20255.0Great place. They really take good care of my puppers.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours for Banfield Pet Hospital in Springhurst?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer to emergency hospitals as needed. Outside of hospital hours, contact your local emergency hospital.
What types of preventive pet healthcare services does Banfield offer?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams to keep pets healthy at all life stages.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan covering exams, vaccines, early diagnostics, nutrition consultations, dental care, and more, with automatic yearly renewal unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan?
Payments can be spread monthly via automatic withdrawal or credit card, or paid in full upfront for convenience.
What appointment types are available at Banfield Pet Hospital?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet-related stores?
Yes, Banfield is near PetSmart, which offers pet grooming and other pet services, making it convenient for pet owners to combine veterinary care with grooming or shopping.
Are there dining options close to Banfield Pet Hospital for visitors to consider?
Nearby dining options include Dunkin Donuts for coffee and treats, Starbucks for coffee and snacks, Raising Cane's for fast chicken meals, Jet's Pizza, and China Cafe offering quick meals, convenient for after vet visits.
What beauty and wellness services can I find near Banfield Pet Hospital?
Nearby you can find several nail salons and beauty spots such as Blanche Nails and Spa, Blanche Nail Salon, and Classique Nails and Spa, as well as hair salons like Fantastic Sams and barber shops like Woody's Barbershop.
Does Banfield Pet Hospital have online resources or apps for scheduling and care?
Yes, you can schedule appointments online through their website or app. Banfield also offers the Vet Chat™ service available 24/7 through the Banfield app for general pet care advice and triage support.