Brand Certified
Banfield Pet Hospital
3.7(207 reviews)
Certified by Banfield Pet Hospital • Apr 26, 2026
Business Details
4601 Outer Loop, Louisville, KY
40219, United States
Certified by Banfield Pet Hospital • Apr 26, 2026
(502) 969-3066
Certified by Banfield Pet Hospital • Apr 26, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Apr 26, 2026
About
Certified by Banfield Pet Hospital • Apr 26, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Louisville Southwest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Apr 26, 2026
Hours
Certified by Banfield Pet Hospital • Apr 26, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
SundayClosed
Reviews
3.7
207 reviews
5 stars
127
4 stars
14
3 stars
6
2 stars
7
1 star
53
- KKKenneth Keyser1 day ago1.0I’ve been a loyal customer of Banfield Pet Hospital for years, but this location is by far the worst experience I’ve ever had. The customer service is absolutely unacceptable. Trying to get ahold of anyone is a nightmare—expect to sit on hold for 10+ minutes, only to get little to no help once someone finally answers. Communication is nonexistent, which is especially frustrating when you’re dealing with the health and well-being of your pets. What’s even more concerning is how my pet was treated. After visits, my pet came home acting overly sedated and clearly not themselves. It’s alarming and heartbreaking to feel like your animal may have been mishandled or overmedicated without proper explanation. When you trust a place with your pet, you expect care, transparency, and professionalism. This location delivers none of that. I would strongly recommend going elsewhere. This has been, without question, the worst Banfield experience I’ve had—and after many years as a customer, that says a lot.
- CPCynthia PrinceApr 24, 20265.0My experience was amazing
- MSMargie StantonApr 22, 20265.0Great and the worker are so nice
- LGlily GonzalezApr 1, 20261.0This is the second time I’ve brought my dog to the PetSmart at 4601 Outer Loop Road, Louisville, KY 40219, and the woman working at the front desk is extremely rude and incredibly racist. This isn't the first time; she has a terrible attitude. She handles everything in such an unpleasant manner that she makes you feel absolutely terrible. It’s a shame, because the rest of the staff is very friendly, but I simply cannot deal with her bad temper and racism every time I need to bring my dog in. I think, unfortunately, I will have to switch to a different location.
- IMIvon MedinaMar 20, 20261.0I wish I could leave 0 stars, I made an appointment 7 days in advance, this place called me days before asking me to be there 15 minutes early and I said ok, I got there early and after a long wait they didn’t know when they could see my puppy. I had to leave work early to pick up my daughter from school to be there on time and they didn’t even have a room, I went to ask how long it was going to take them and they didn’t know.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Louisville Southwest provide?
Banfield Pet Hospital offers quality health and wellness care including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, DNA testing, and more for dogs, cats, and small animals.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not offer emergency care. However, they provide urgent care advice during hospital hours and can refer you to emergency hospitals or specialists when needed. For emergencies during non-hospital hours, contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support through Vet Chat™ available on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, dental care, nutrition consultations, and more. They automatically renew yearly and offer discounts on treatments but are not insurance.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread your payments monthly via automatic withdrawal or credit card over 12 months, or choose to pay in full at enrollment to budget your pet’s health care.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you attend with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits for Optimum Wellness Plan holders to get care from home.
What are Banfield Pet Hospital’s hours of operation?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital ensuring personalized care and scheduling convenience.
What nearby places can I visit around Banfield Pet Hospital in Louisville Southwest?
Nearby you can visit PetSmart for pet supplies and services, T.J.Maxx for clothing and department store shopping, and Miracle-Ear Hearing Aid Center for medical supplies. These locations make it convenient to combine errands with your pet’s veterinary visit.
Is there convenient mobile phone and technology shopping near Banfield Pet Hospital?
Yes, Spectrum and the Sprint Store are nearby, providing mobile phone and telecommunications services which might be useful for clients needing connectivity or device services before or after their vet visit.
Are there wellness and beauty services near Banfield Pet Hospital that clients can enjoy?
Yes, Lavish Nails & Spa and Sally Beauty are close by, offering nail, spa, and cosmetic supplies and services, making it easy to combine pet care with personal wellness and beauty appointments.
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