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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Searching for petcare in Lexington, KY? Look no further than Banfield Pet Hospital® near the intersection of Tates Creek Road and Dove Run Road. We serve a wide range of Lexington neighborhoods, such as Lansdowne, Gainesway, and more. Located next to the stores at Lansdowne Shoppes, the Lexington Banfield Pet Hospital offers a variety of general practices and services, such as vaccinations and preventive care appointments.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
156 reviews
5 stars
114
4 stars
15
3 stars
3
2 stars
4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the friendly and compassionate staff, highlighting their care for pets and their owners.
Pricing Concerns
Several reviews mentioned high costs and dissatisfaction with the wellness plans, feeling they were not worth the expense.
Mixed Experiences
While some customers had positive experiences, others reported serious issues with misdiagnoses and poor communication.
Facility Cleanliness
The clinic was generally described as clean and well-maintained, contributing to a positive atmosphere.
Customer Service Issues
There were complaints about unprofessional behavior and communication problems, particularly regarding billing and appointment scheduling.
- KMKirsten MooneyDec 31, 20251.0My dog goes to daycare and got kennel cough. First of all I am not a fan of these chain vets but I am an out of state college student and don’t have a regular vet to go to in Kentucky and they were the only place close that had an appointment the same day. I was also going home for the holidays and didn’t want to get our family dog sick. I had always been told to stay away from these places before and this was my first time to one of these so called “vets”. First they call me the morning of his appointment to move it because I knew it was kennel cough and they didn’t want him around a lot of dogs in the lobby. I completely understand so I moved it closer to the end of the day. So I get there, they let him in the main lobby, he’s coughing all over the place, let him on the scale, weigh him, doesn’t wipe anything down. What was the point of moving the appointment then? We get in the room and they tell me he has kennel cough (I knew that). They tell me they are going to prescribe me 2 antibiotics and a cough suppressant. After he takes all the medicine, he’s still coughing. I look at the visit summary and one of the antibiotics they give him is rimadyl. Rimadyl is not an antibiotic. It helps arthritis in dogs, reduces fever and inflammation. After all this I pay $265 ($85 office visit and $179 for antibiotic). I was also told it’s suggested I bring him back for more vaccines. He already has his rabies shot, lepto, DHPP and bordetella. Now it’s time to go home for the holidays and he’s still coughing. I end up having to take him to his regular vet back home. She prescribed me doxycycline (the most common antibiotic for kennel cough) and another antibiotic with a cough suppressant. Here I paid a $60 office visit and $45 for all antibiotics. We are on day 3 on the antibiotics and he is already coughing less and they called me to check up on him. I WILL NEVER SUGGEST ANY OF THESE CHAIN VETS TO ANYONE. THE ONLY THING THEY CARE ABOUT IS THE MONEY
- TRTrinity ReneeDec 20, 20255.0I love Banfield pet hospital they have an amazing staff works here and they help u budget am so grateful for them thank u guys for all the help and amazing job
- RJRed JohnsonOct 8, 20255.0Great place friendly staff great doctors made my dog feel comfortable
- JRJose RuizOct 2, 20255.0I’ve taken my dog here 3 times already and they’ve been nothing but amazing and informative .
- SWSami WheelerSep 16, 20251.0Banfield told us our dog had eaten something and and a poop blockage, gave her meds. A few months later same thing happens, new vet finds out she actually had a tumor growing, which lead to her death a few later. I'LL NEVER TRUST ANY VET THAT WON'T LET YOU IN THE BUILDING DURING A VET VISIT. SHAME ON YOU
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with an Optimum Wellness Plan® can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield Pet Hospital offer?
Banfield offers a variety of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans cover annual preventive care such as exams, vaccines, early screening diagnostics, nutrition consultations, and dental care, with automatic renewal every 12 months unless paid in full.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals or credit card, or pay in full at enrollment to spread out the cost of your plan.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and wait for a call, and virtual visits for Optimum Wellness Plan clients for care at home.
Where is Banfield Pet Hospital located in Lexington?
Banfield Pet Hospital is located at 3311 Tates Creek Rd in Lexington, KY, near the intersection of Tates Creek Road and Dove Run Road, next to the stores at Lansdowne Shoppes.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit Lansdowne Veterinary for additional pet care, The Mousetrap cafe for a meal or snack, and the Lexington Public Library for reading or events.
Is there a fitness venue near Banfield Pet Hospital where I can work out?
Yes, Curves is a nearby sports and recreation venue where you can engage in fitness activities before or after your visit to Banfield Pet Hospital.