Brand Certified
Banfield Pet Hospital
4.3(159 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
3311 Tates Creek Rd, Lexington, KY
40502, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(859) 266-3215
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Searching for petcare in Lexington, KY? Look no further than Banfield Pet Hospital® near the intersection of Tates Creek Road and Dove Run Road. We serve a wide range of Lexington neighborhoods, such as Lansdowne, Gainesway, and more. Located next to the stores at Lansdowne Shoppes, the Lexington Banfield Pet Hospital offers a variety of general practices and services, such as vaccinations and preventive care appointments.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
159 reviews
5 stars
117
4 stars
15
3 stars
3
2 stars
4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the friendly and compassionate staff, highlighting their dedication to pet care.
Pricing Concerns
Several reviews expressed dissatisfaction with pricing, citing high costs for services and hidden fees associated with wellness plans.
Mixed Experiences
While some customers had positive experiences, others reported serious issues with misdiagnoses and unprofessional service.
Communication Issues
Customers noted problems with communication between staff and inconsistent information regarding treatments and billing.
Care and Compassion
Numerous reviews emphasized the caring approach of the veterinarians, particularly during difficult situations like euthanasia.
- LRLori RevelFeb 6, 20265.0We LOVE Dr. Burke!! She and the rest of her staff and top notch! Thankful for their help with our fur family. Also the receptionists are OUT OF THIS WORLD!
- KMKirsten MooneyDec 31, 20251.0My dog goes to daycare and got kennel cough. First of all I am not a fan of these chain vets but I am an out of state college student and don’t have a regular vet to go to in Kentucky and they were the only place close that had an appointment the same day. I was also going home for the holidays and didn’t want to get our family dog sick. I had always been told to stay away from these places before and this was my first time to one of these so called “vets”. First they call me the morning of his appointment to move it because I knew it was kennel cough and they didn’t want him around a lot of dogs in the lobby. I completely understand so I moved it closer to the end of the day. So I get there, they let him in the main lobby, he’s coughing all over the place, let him on the scale, weigh him, doesn’t wipe anything down. What was the point of moving the appointment then? We get in the room and they tell me he has kennel cough (I knew that). They tell me they are going to prescribe me 2 antibiotics and a cough suppressant. After he takes all the medicine, he’s still coughing. I look at the visit summary and one of the antibiotics they give him is rimadyl. Rimadyl is not an antibiotic. It helps arthritis in dogs, reduces fever and inflammation. After all this I pay $265 ($85 office visit and $179 for antibiotic). I was also told it’s suggested I bring him back for more vaccines. He already has his rabies shot, lepto, DHPP and bordetella. Now it’s time to go home for the holidays and he’s still coughing. I end up having to take him to his regular vet back home. She prescribed me doxycycline (the most common antibiotic for kennel cough) and another antibiotic with a cough suppressant. Here I paid a $60 office visit and $45 for all antibiotics. We are on day 3 on the antibiotics and he is already coughing less and they called me to check up on him. I WILL NEVER SUGGEST ANY OF THESE CHAIN VETS TO ANYONE. THE ONLY THING THEY CARE ABOUT IS THE MONEY
- TRTrinity ReneeDec 20, 20255.0I love Banfield pet hospital they have an amazing staff works here and they help u budget am so grateful for them thank u guys for all the help and amazing job
- RJRed JohnsonOct 8, 20255.0Great place friendly staff great doctors made my dog feel comfortable
- JRJose RuizOct 2, 20255.0I’ve taken my dog here 3 times already and they’ve been nothing but amazing and informative .
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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