Banfield Pet Hospital

Reviews

• MH

  Mckenna Hobbs

  Jan 28, 2026
  5.0
  Best customer service!!!
• KH

  Kaitlin Hisle

  Dec 16, 2025
  1.0
  I went there to take my dog and it was horrible. The amount kept going up. It was around $350. One of the vets came in the room and told us to get the wellness plan and it will be cheaper . All she told us was it would be around 200 off . We would only pay for the visit today instead of everything . She explained u can cancel anytime without any problem and visits will be cheaper etc. we said okay and my dog passed away a couple months later . I called them and they said I have to pay the remaining balance now or monthly . The lady lied to us . They will lie to everyone in there . Don’t fall for it or get the plan. Theirs no way to cancel it unless u owe the rest of the money. Nobody has 100-400 dollars to pay out right for or even every month. We never even used it every month . Don’t go.
• KK

  Kate

  Nov 10, 2025
  1.0
  I brought my cat Xeno to Banfield Pet Hospital for an examination. Upon entering, I was told of a pet care plan and was told pricing. The technician told me that if I were to use the plan, the cost would be around $121 and if I did NOT use the plan, the visit would cost me around $170. I told them I would probably do the plan. After they took my pet back, I spoke with my partner and decided that I would not use the plan. To my knowledge, this meant I would only pay around $170 as this is what I was told after repeatedly asking. To my surprise, I was now expected to pay $470. After having been there for 2 hours, I was told I would need to wait until Monday to have someone reach out to me. As of now, I have not heard from anyone here. I was made to pay the balance so I could have my pet back as he was essentially kept in the back until I had swiped my card. Feeling very frustrated and I WOULD NOT recommend people trust their pets or money here.
• EF

  ellie falk

  Nov 8, 2025
  1.0
  Terrible service. They made us wait for two hours and “forgot” to call us. We waited in the lobby for two hours. The front desk worker was terribly rude.
• JE

  Jason Ervin

  Jan 25, 2012
  5.0
  I was lucky enough to receive the best possible gift for Christmas: a new puppy. One of the many tasks of being a new pet owner is finding the perfect veterinarian. Lucky for me, I chose to go with Banfield at Pet Smart in Lexington, KY. On my first visit the nurse told me I was in luck because my dog was going to be seeing one of the best veterinarian’s they had. I soon found out that she was not lying, we saw Dr. Sarah Hensley. Not only does Dr. Hensley have one of the best personalities, she is attentive to the pet’s needs, treats you as though you are her only patient, and most importantly no matter how busy her day is she doesn’t let it affect her time with you. Too often in today’s busy life the quality of customer service has been traded for the quantity of customers a company can get through the door. This trend often leads to poor service and needs going unrecognized. Last week my dog, Joey, started making an awful sound in the middle of the night. Being a new pet owner I thought he was choking on something, it continued into the next morning and I called Banfield to see if Dr. Hensley was working and luckily she was. Joey unfortunately got sick with Kennel Cough from being at doggy day care; Dr. Hensley did a great job educating me about the cough and what preventive measures I can do in the future. I highly recommend any new or existing pet owner in the Lexington area to strongly consider Banfield, if she had a human practice I would see her myself!

Frequently Asked Questions About Banfield Pet Hospital