Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
From playing fetch in the dog park to enjoying cat nap cuddles, your furry friends are there for you. Be there for them by prioritizing their health and happiness and partnering with Banfield Pet Hospital in East Lexington. At our clinic, located in PetSmart at the Hamburg Pavilion, we can take care of vaccinations and routine exams for your cat or dog.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
155 reviews
5 stars
95
4 stars
24
3 stars
6
2 stars
7
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; while some customers praise the caring and friendly nature of the staff, others report rude and unhelpful interactions, particularly at the front desk.
Service Quality
Many customers express dissatisfaction with the quality of care and communication from veterinarians, citing rushed appointments and lack of thoroughness in diagnoses.
Pricing Concerns
Numerous reviews mention high prices and upselling of services, with some customers feeling pressured into purchasing wellness plans that do not cover necessary treatments.
Positive Experiences
Despite negative feedback, several customers report positive experiences, highlighting specific staff members and the overall care provided to their pets.
Appointment Issues
Customers frequently mention long wait times and scheduling problems, including dropped appointments and lack of communication regarding appointment types.
- KKKateNov 10, 20251.0I brought my cat Xeno to Banfield Pet Hospital for an examination. Upon entering, I was told of a pet care plan and was told pricing. The technician told me that if I were to use the plan, the cost would be around $121 and if I did NOT use the plan, the visit would cost me around $170. I told them I would probably do the plan. After they took my pet back, I spoke with my partner and decided that I would not use the plan. To my knowledge, this meant I would only pay around $170 as this is what I was told after repeatedly asking. To my surprise, I was now expected to pay $470. After having been there for 2 hours, I was told I would need to wait until Monday to have someone reach out to me. As of now, I have not heard from anyone here. I was made to pay the balance so I could have my pet back as he was essentially kept in the back until I had swiped my card. Feeling very frustrated and I WOULD NOT recommend people trust their pets or money here.
- EFellie falkNov 8, 20251.0Terrible service. They made us wait for two hours and “forgot” to call us. We waited in the lobby for two hours. The front desk worker was terribly rude.
- CMChyrstal MunozSep 3, 20253.0Very rude office staff and receptionist that answers the phone
- SMSue “minime”Jun 22, 20251.0My dog was heart worm tested , I bought the medicine from here at the testing when I decided to buy to go with a different place to buy the medicine from here the problem came up they refused to verify to Amazon because they said the one at this company that was my dog,s droctor had left the company and there fire I would need to have him RETESTED what BS I am seeking legal advice
- SHSean HicksJul 12, 20201.0Money trap. It's not even about reservations with spending on pet health ;of course any pet parent wound do anything. They really go all out, unnecessarily. Turning pet adaption into the polar opposite intent. Disgusting
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Lexington?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 3:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours, they offer urgent care advice and referrals. For emergencies outside hospital hours, contact your local emergency hospital.
What preventive care services are available at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at every life stage.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutritional and dental consultations, and more. It's a wellness plan and not insurance, but discounts apply to treatments.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or mobile apps for iOS and Android, or by using the direct scheduling links provided on their site.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits where you stay with your pet, drop-off appointments with pickup notifications, and virtual visits available for Optimum Wellness Plan members.
Can I get veterinary advice online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access Vet Chat™ through the Banfield app for 24/7 remote general pet care advice and triage support.
Where is Banfield Pet Hospital located in Lexington?
Banfield Pet Hospital is located at 1945 Pavillion Way inside PetSmart at the Hamburg Pavilion in East Lexington, KY 40509.
What nearby places can I visit when I come to Banfield Pet Hospital?
You can also visit nearby PetSmart for pet supplies, Michaels Stores for arts and crafts, and Crumbl Cookies to enjoy a sweet treat during your visit to Hamburg Pavilion.
How can nearby services like UPS Access Point and LensCrafters help during a visit to Banfield?
While visiting Banfield, you can conveniently access services like UPS Access Point for shipping needs and LensCrafters for eye care, all located nearby at the Hamburg Pavilion.