Banfield Pet Hospital

Reviews

• ZZ

  Zlata

  6 days ago
  1.0
  PSA: Louisville has a big immigrant population. If you or someone you know isn’t a fluent English speaker then please avoid this location if you do not want to be taken advantage of! My mother went here for her first visit and I signed her up for Banfield’s complimentary first exam. The coupon clearly states nothing about needing to present it at the time of service. After the appointment, staff didn’t stop her at checkout or tell her she had an unpaid balance. Because of this, and because her English is limited, she assumed the coupon had been applied. Later, she received a voicemail saying she owed money. When I called to pay the very next day as soon as I was made aware and asked them to apply the complimentary exam we signed up for, the clinic refused and said it was “too late,” even though they never checked her out or explained anything to her. They claim the coupon cannot be applied since it was not presented at the time of visit. Mind you, this is NOT stated anywhere on the coupon. The way this was handled feels extremely unfair and seems to take advantage of clients who aren’t fluent in English. I would warn others to be careful and make sure everything is clearly explained at checkout, especially if you’re bringing someone who may face language barriers. Better yet, avoid this location.
• KM

  Kyle Medearis

  Nov 17, 2025
  1.0
  This place is awful. They gouge you with prices and services. Even with a wellness plan. They also increase your wellness plan and fees without prior knowledge. Buyer beware.
• LC

  Lynn Caldwell

  Nov 7, 2025
  1.0
  Ok my fur bby has been with this location for 2 yrs... We have always had a wonderful experience but today is going very bad.. Unpleasant receptionist! She really needs to be trained about customer service with a smile!! Next the long wait to drop her off for a scheduled appointment.. Always when we walk in we see numerous bbys names to seen.. I think they are taking on too many in one day. Remember some of our bbys are our support! Yes I want her treated well and with time/care but 10:15 drop off and it going on 4pm.. Lets be more understanding!
• CC

  Chez C.

  Oct 31, 2025
  4.0
  We followed Dr Corbett to Banfield after years at her previous employer. She is the absolute best and most caring Vet who takes her time with patients and thoroughly explains options for care for your pet. We love her and will follow her wherever she goes should she leave Banfield. I gave the business a 4 star because the check in and check out process is very slow with typically one person handling multiple duties thereby causing a backlog for administrative processing. This is not a one time experience. It’s habitual. They really need a second person at the front counter to speed things along especially when you consider multiple pets jammed into a small waiting area waiting to be checked in or out. It can get quite chaotic when you consider anxious pets and frustrated owners trying to keep things calm.
• AM

  Andrew Matts

  Oct 21, 2025
  1.0
  I went in for my cat’s booster shot. The place seemed a bit chaotic at first, but I assumed they were just busy. I was put in a room and told they would call me when my cat was ready to be picked up — something I didn’t realize would be a drop-off situation for a single vaccination. At my first appointment, I was told the booster would cost around $35, but this time they tried to charge $110. While waiting, I could hear loud noises and a lot of yelling coming from the back. I also asked about an estimate I was supposed to receive two weeks ago, but the staff seemed nervous and said they were “very thorough.” With the sounds that were going on in the back I decided to take my cat and leave- I did not trust whatever was going on back there to drop her off.

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