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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
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Reviews
4.4
105 reviews
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- AMArt MENGELDec 19, 20255.0My dogs have been going to Banfield for over 15 years now, I personally love the Stoneybrook location! I just took my new 4 lb chihuahua puppy today and the process was seamless. I got her signed to for her wellness plan and am very happy with everything!! The staff is amazing, the manager India is so helpful and all of the other employees I encounter when I’m visiting with my dog or calling on the phone! I highly recommend Banfield Pet Hospital!!
- SBSaikou BeautyNov 25, 20255.0This place gave me the most incredible experience with getting information about their programs and staff. I wanted to pick the best place for my fur baby and I think I have found the one. The staff was incredibly helpful and kind and truly made me feel like this is where I belong. Also shout out to Avery for helping me make my decision she is one of the best parts of your staff ( give her a raise!)
- ZZZlataNov 18, 20251.0PSA: Louisville has a big immigrant population. If you or someone you know isn’t a fluent English speaker then please avoid this location if you do not want to be taken advantage of! My mother went here for her first visit and I signed her up for Banfield’s complimentary first exam. The coupon clearly states nothing about needing to present it at the time of service. After the appointment, staff didn’t stop her at checkout or tell her she had an unpaid balance. Because of this, and because her English is limited, she assumed the coupon had been applied. Later, she received a voicemail saying she owed money. When I called to pay the very next day as soon as I was made aware and asked them to apply the complimentary exam we signed up for, the clinic refused and said it was “too late,” even though they never checked her out or explained anything to her. They claim the coupon cannot be applied since it was not presented at the time of visit. Mind you, this is NOT stated anywhere on the coupon. The way this was handled feels extremely unfair and seems to take advantage of clients who aren’t fluent in English. I would warn others to be careful and make sure everything is clearly explained at checkout, especially if you’re bringing someone who may face language barriers. Better yet, avoid this location.
- KMKyle MedearisNov 17, 20251.0This place is awful. They gouge you with prices and services. Even with a wellness plan. They also increase your wellness plan and fees without prior knowledge. Buyer beware.
- LCLynn CaldwellNov 7, 20251.0Ok my fur bby has been with this location for 2 yrs... We have always had a wonderful experience but today is going very bad.. Unpleasant receptionist! She really needs to be trained about customer service with a smile!! Next the long wait to drop her off for a scheduled appointment.. Always when we walk in we see numerous bbys names to seen.. I think they are taking on too many in one day. Remember some of our bbys are our support! Yes I want her treated well and with time/care but 10:15 drop off and it going on 4pm.. Lets be more understanding!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Jeffersontown?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 3:00 PM. The hospital is closed on certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
What types of preventive pet health care services does Banfield offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan is an annual preventive care plan that includes exams, vaccines, diagnostics, nutrition consultations, dental care, and more. It renews yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals or credit card charges over a 12-month period, or pay the full amount upfront.
What types of appointments does Banfield offer for my pet?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments for you to leave your pet temporarily, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital wheelchair accessible and welcoming to diverse communities?
Yes, Banfield has wheelchair accessible seating and restrooms, including unisex and wheelchair accessible restrooms, and welcomes LGBTQ customers.
Are there any nearby places to visit before or after my appointment at Banfield Pet Hospital?
Yes, you can visit the Stony Brook shopping center, which offers various dining options like Wild Eggs for breakfast, Potbelly Sandwich Shop, Old Chicago pizza, Sankalp Louisville (Indian cuisine), and Shogun Japanese Steak House.
Where can I find convenient services near Banfield Pet Hospital in Jeffersontown?
Nearby you can find CBD American Shaman for wellness products, Appliance Man for appliances, and Pacific Cleaners for dry cleaning services.
Are there fitness and relaxation options close to Banfield Pet Hospital?
Yes, nearby options include HOTWORX Louisville Yoga Studio and Warm Reflexology & Massage spa for fitness and relaxation needs.