Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.
This location is very rude.
The other loop location has always had good communication.
Avoid the Taylorsville location if possible.
TT
tammy
Feb 21, 2026
5.0
They took care of my sweet fur baby with kindness and dignity.
AD
Ashley Durrett
Feb 8, 2026
2.0
If you’re not open during your designated open hours, you might want to change your hours on this app.
AM
Art MENGEL
Dec 19, 2025
5.0
My dogs have been going to Banfield for over 15 years now, I personally love the Stoneybrook location! I just took my new 4 lb chihuahua puppy today and the process was seamless. I got her signed to for her wellness plan and am very happy with everything!! The staff is amazing, the manager India is so helpful and all of the other employees I encounter when I’m visiting with my dog or calling on the phone! I highly recommend Banfield Pet Hospital!!
SB
Saikou Beauty
Nov 25, 2025
5.0
This place gave me the most incredible experience with getting information about their programs and staff. I wanted to pick the best place for my fur baby and I think I have found the one. The staff was incredibly helpful and kind and truly made me feel like this is where I belong. Also shout out to Avery for helping me make my decision she is one of the best parts of your staff ( give her a raise!)
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Jeffersontown?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 3:00 PM. The hospital is closed on certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
What types of preventive pet health care services does Banfield offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan is an annual preventive care plan that includes exams, vaccines, diagnostics, nutrition consultations, dental care, and more. It renews yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals or credit card charges over a 12-month period, or pay the full amount upfront.
What types of appointments does Banfield offer for my pet?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments for you to leave your pet temporarily, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital wheelchair accessible and welcoming to diverse communities?
Yes, Banfield has wheelchair accessible seating and restrooms, including unisex and wheelchair accessible restrooms, and welcomes LGBTQ customers.
Are there any nearby places to visit before or after my appointment at Banfield Pet Hospital?
Yes, you can visit the Stony Brook shopping center, which offers various dining options like Wild Eggs for breakfast, Potbelly Sandwich Shop, Old Chicago pizza, Sankalp Louisville (Indian cuisine), and Shogun Japanese Steak House.
Where can I find convenient services near Banfield Pet Hospital in Jeffersontown?
Nearby you can find CBD American Shaman for wellness products, Appliance Man for appliances, and Pacific Cleaners for dry cleaning services.
Are there fitness and relaxation options close to Banfield Pet Hospital?
Yes, nearby options include HOTWORX Louisville Yoga Studio and Warm Reflexology & Massage spa for fitness and relaxation needs.
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