Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Florence provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
265 reviews
5 stars
158
4 stars
31
3 stars
13
2 stars
13
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and caring staff, others reported rude and dismissive behavior, particularly in urgent situations.
Wellness Plan Issues
Numerous reviews highlighted frustrations with the wellness plan, including difficulties in cancellation and perceived overcharging.
Compassionate Care
Several customers expressed appreciation for the compassionate care provided during difficult times, especially when dealing with end-of-life decisions for their pets.
Pricing Concerns
Many customers felt that the prices for services and products were excessively high compared to other veterinary options.
Inconsistent Experiences
Feedback indicated a mix of positive and negative experiences, with some customers reporting excellent care while others faced organizational issues and poor communication.
- KCKayla ChanelOct 14, 20251.0DO NOT sign up for the wellness plan. I recused a dog and brought her to banfield to get a check up and shots. I signed up for the wellness plan. They told me I can cancel anytime. So about a week I called to cancel the plan after I paid $150 for her checkup. This was in February. I decided to not keep the dog and gave her to a wonderful family in March. Fast forward months later I AM STILL BEING BILLED for this plan and it’s OCTOBER. They say that I “owe” $865 for a service I have used once and cancelled and I don’t even have the dog anymore. I had no idea I was still being charged for this…… IT IS A SCAM I will be contacting the attorneys office and the news outlets to get this fraud company out there.
- KAKara AllenOct 7, 20251.0Our beloved fur baby has or was a patient here for many years. Ruby was seen about a month ago for a well check and it was noted that the lump on her leg was growing and hard. They laid out the options and my husband and I were okay letting her live her best life without getting further testing and possible surgery. A month later, that area became worse and a critical situation occurred over night or early am hrs. Banfield was called and our situation was told to them. My husband was told that there was no appts today. Our beloved dog needed to be seen or fit in on the schedule due to the severity of our situation ( mass bleeding). There was no sympathy and no accommodating us. Needless to say our 13 year old dog passed with great care and compassion at another animal care center. Banfield will no longer be my vet of choice. Rude and non compassionate. Darn shame to have my pets last memories be in a facility that she was not used to. Shame on you Florence Banfield. Learn to be and do better
- MMmirnaeadsOct 2, 20255.0The staff were friendly and welcoming and “Charlie” liked Dr Lamb
- DVDanielle VarnerOct 1, 20255.0Very good with my puppy
- KGkelly glassSep 18, 20253.0Very pleasant people but a little too pushy. When you are already spending a lot of money on your pet. Which by the way some of these prices are astronomical. I don’t like stuff being pushed down my throat to purchase more. Then charging a late charge to pick an animal up. Just 5 minutes. Totally rediculous. But I guess you have to get your money somehow. No at all satisfied after that little detail.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Florence?
Banfield Pet Hospital in Florence is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours you can call for urgent care advice and referrals to emergency hospitals.
Can I get veterinary care remotely from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat on the Banfield app.
What preventive health care services are offered at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep pets healthy at all life stages.
What is included in Banfield's Optimum Wellness Plans?
Optimum Wellness Plans cover annual preventive care including exams, vaccines, early diagnostics, nutritional consultations, dental care, and more, with automatic renewal every 12 months.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals or credit card charges, or pay the full amount upfront at enrollment for your pet's essential health care.
What types of appointments does Banfield Pet Hospital offer?
Banfield provides in-room appointments, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan holders.
Which pet store near Banfield Pet Hospital can I visit for pet grooming or supplies?
PetSmart is located nearby and offers pet grooming and a variety of pet supplies, making it convenient for customers visiting Banfield to also shop or groom their pets.
Where can I grab a quick meal near Banfield Pet Hospital in Florence?
Subway, a fast food restaurant and sandwich shop, is close to Banfield Pet Hospital, providing a convenient dining option before or after your visit.
Are there fitness facilities near Banfield Pet Hospital for pet owners?
Yes, Jazzercise Florence Fitness Studios is nearby, offering gym and boot camp classes for pet owners looking to stay active.