Petco

Reviews

• BA

  Brooke Antilla

  Jan 5, 2026
  1.0
  I hate leaving bad google reviews but just look out for your pet! I have a mini Aussie Sheppard (who should not be cut short which they agreed on when I took him in) we asked for a trim and a closer cut behind his ears. He came back to me completely shaved on his tummy, back legs, and private areas. He has been constantly scooting his bum and biting his legs because he is so itchy. It looks like they took a razor right over his behind :( You can just tell he is so uncomfortable. There is a chunk of fur missing from his chest which is very random, it looks like they started and then stopped. I paid extra to have his nails cut and he came back looking untouched, I had to do them again when we got home. It’s been 2ish days now and he’s not getting any better with anti itch spray, calming treats, and a hydrating balm. Staff was very nice! I just don’t recommend a grooming service here, especially for paying $140.00 and my guy came home incredibly uncomfortable.
• CR

  Carey Rodgers

  Jan 1, 2026
  5.0
  Food was in stock and service friendly.
• CA

  Chris Applegate

  Jan 1, 2026
  4.0
  Love the sales on aquariums. I can't believe how expensive they've gotten, but the sale makes them much more afordable.
• OO

  onehundredstocks

  Dec 24, 2025
  5.0
  Your Crescent Springs KY Facility Is A Joy To Visit, The Clerks And The Groomers Were Very Polite And Professional. So Merry Christmas To All And To All A Good Night!
• BP

  B Poulin

  Dec 20, 2025
  5.0
  After three separate grooming appointments with a competitor that were repeatedly canceled for various reasons, I decided it was time to take the drive and book with Petco in Crescent Springs and I’m so glad I did. First, I absolutely love that Petco allows customers to book multiple pets in a single appointment instead of requiring separate bookings. I scheduled my two dogs for a 2:30 appointment with Kristen D, and about an hour later she personally called to let me know she could take them earlier. That small gesture immediately stood out as thoughtful, customer-focused service. When I arrived, I was greeted promptly, my dogs were checked in, and they were taken back in under three minutes. Kristen let me know they’d be finished in about 45 minutes, which honestly shocked me because in the past, grooming at the other big competitor was always a stressful, hours-long ordeal. True to her word, I returned in 45 minutes to find both dogs looking fantastic: nails trimmed and filed, coats clean and well-groomed, and clearly comfortable. The other young woman working alongside Kristen D was equally friendly and efficient. Another aspect that impressed me most was that she allowed me to sign and pay before bringing my dogs out. It may seem like a small detail, but anyone who’s ever tried to juggle two leashes, a handbag, and paperwork at the same time knows how much that matters. It’s those little details that can truly make or break a customer experience. Even though I live in Alexandria and have closer grooming options, after my experience at this Petco with Kristen D and her coworker on December 19, I won’t be going anywhere else. Since moving to Kentucky a few years ago, grooming has always been a stressful four-hour ordeal until now. I’ll be recommending the Petco Grooming Salon in Crescent Springs to all my family, friends, and colleagues without hesitation.

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