Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Shawnee Mission provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
259 reviews
5 stars
188
4 stars
32
3 stars
12
2 stars
6
1 star
21
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, compassionate, and attentive to both pets and their owners.
Care and Treatment
Overall, customers reported positive experiences with the care their pets received, although there were some complaints about misdiagnoses and treatment failures.
Customer Service
Several reviews highlighted issues with communication, including difficulty reaching the clinic by phone and unprofessional behavior from some staff members.
Pricing Concerns
Customers expressed mixed feelings about pricing, with some finding the wellness plans beneficial while others felt the costs were too high.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding treatment quality and staff interactions.
- KCKenzie CarsonDec 5, 20255.0My cat Willy came in with a medical issue and was going outside of his litter box. Banfield took my sassy boy and he was feeling better in no time! I am so grateful for their attention to detail, because it could have gotten way worse and fatal. I am so glad he’s okay! Also, the Wellness plan is truly worth it! Under $100 to have my baby feeling better!
- TMTina McClureNov 6, 20255.0Great staff
- SPShawn PowersOct 26, 20255.0My cat likes to come in and out. One night he was out in the yard. A big yellow cat came in the yard, the two cats started to fight. The yellow cat bit my cat in 4 places. When I called the next morning, I was able to bring him in that day. The staff was kind and caring of me and my feelings They took graet care of him. I would go back any time.
- TJTeo JacobsonOct 8, 20255.0Dr. Cough was great taking care of my pup. After many months of chronic pain, she recommended a dose of prednisone and a possible diagnosis that actually makes sense for my two year-old Shepherd. I am so glad she brought this up because he’s a different dog at this point on the new medication. I will definitely follow up with the neurologist for a possible spinal tap, but I wanna commend her for thinking outside the box.
- PJPaula JackOct 2, 20255.0Good job. Thanks for caring for my family
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are Banfield Pet Hospital's hours of operation in Shawnee Mission?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 8:00 AM to 5:00 PM. It is closed on major holidays.
Does Banfield Pet Hospital offer emergency care?
No, Banfield Pet Hospital does not provide emergency care services. However, they can provide urgent care advice during hospital hours and referrals to emergency hospitals if needed.
What preventive care services are available at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of preventive pet health care.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations. It is a renewable plan designed to keep your pet healthy, but not insurance for unpredictable conditions.
Can I schedule an appointment online or through an app?
Yes, you can schedule an appointment online via their website or use the Banfield app available for iOS and Android for appointments and 24/7 veterinary advice.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required, and you can choose in-room, drop-off, or virtual visits depending on your preference and plan.
Can I get remote veterinary care through Banfield?
Clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby you will find PetSmart for pet supplies and grooming services, which offers a convenient stop for pet needs before or after your veterinary visit.
Are there convenient places for other shopping or services near Banfield Pet Hospital?
Yes, stores like Michaels for crafts, Bath & Body Works for beauty products, and various clothing stores such as Maurices and OshKosh B'Gosh are nearby, making it easy to combine your pet visit with other shopping.
What dining options are available near Banfield Pet Hospital?
You can find restaurants like IHOP near Banfield Pet Hospital, which is great for breakfast or brunch before or after your pet’s appointment.