Petco

4.2
665 reviews

About

Pet StorePet supply storePetco
Visit your Kansas City Pet Store located at 1210 West 136th St for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6401-A W 135th St, Overland Park, KS
66223, United States

Hours

Reviews

4.1
660 reviews
5 stars
376
4 stars
139
3 stars
64
2 stars
27
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some customers praised friendly and helpful service, while others reported poor attitudes and lack of assistance.

Grooming Issues

Multiple reviews highlighted serious concerns with grooming services, including pets being shaved against owner instructions and resulting in distress.

Product Availability

Customers frequently noted issues with stock levels and product availability, leading to frustration and comparisons with competitors.

Store Condition

Several reviews mentioned the store being cluttered and disorganized, impacting the shopping experience negatively.

Vet Services

Mixed reviews on Vetco services; some customers praised the care received, while others reported dissatisfaction with the quality of care.
  • TM
    Teresa Mercer
    Dec 24, 2025
    1.0
    you sent me a promo of buy $30, in store or online, with no code, and save $10. I went in to the store and purchased $31 and change. I did not receive the $10 discount. Why? False advertising?
  • NN
    Nessa
    Dec 16, 2025
    5.0
    Brought my cat here in a hurry because he couldn’t walk or move very well and was very worried about his health. The front desk and staff were so amazing and took care of him like it was their own pet. Definitely the best vet experience I’ve ever had, and they are not just trying to bill you and not save your animal.
  • AL
    Annabelle Leigh
    Dec 16, 2025
    2.0
    This Petco is really small for the shopping center it's in and doesn't have much of a selection.
  • TK
    Teresa Kilbury
    Nov 26, 2025
    5.0
    David was our hero today taking care of our dog Luna during a grooming session. She is normally a little fussy and can be nippy during parts of the grooming, but what we noticed when we arrived a little early for pick up was David petting her as he trimmed the fur around her face. Luna appeared comfortable, calm, and was even licking his hand as he worked. What could have made her even more of a difficult client was that Luna had a little irritation around her eye, but David cheerfully told us that she gave him no problems. We could see that it was one of the most comfortable and successful services she has had. Please know how much we appreciate David and this level of special care he gave our loved, but sometimes irritable dog Luna today. We are very grateful.
  • AB
    Alissa Bender
    Oct 11, 2025
    5.0
    We took our new rescue in for a toenail trim and weren't sure if they would be able to do it, but Ann was a champ and got it done! Our little one is a hard-to-handle drama queen, but Ann was able to pull off the toenail trim and we could not be more grateful! So happy with our experience! Many thanks to Ann!

Frequently Asked Questions About Petco

Does the Petco Overland Park location have a vet hospital?

Yes, Petco Overland Park has a full-service vet hospital.

Does Petco Overland Park offer vaccinations?

Yes, Petco Overland Park provides vaccinations.