Petco

4.2
659 reviews

About

Pet StorePet supply store
Visit your Kansas City Pet Store located at 1210 West 136th St for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6401-A W 135th St, Overland Park, KS
66223, United States

Hours

Reviews

4.1
654 reviews
5 stars
373
4 stars
138
3 stars
64
2 stars
26
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some customers praised friendly and helpful service, while others reported poor attitudes and unhelpfulness.

Grooming Issues

Multiple reviews highlighted serious concerns with grooming services, including mishandling and unsatisfactory results, leading to distress for pets.

Product Availability

Customers frequently noted issues with stock levels and product availability, leading to frustration and a preference for competitors.

Store Condition

The store's organization and cleanliness received mixed reviews, with some customers finding it well-arranged while others described it as cluttered and difficult to navigate.

Vet Services

Vetco services received positive feedback for care and professionalism, but some customers expressed dissatisfaction with the overall experience.
  • AB
    Alissa Bender
    Oct 11, 2025
    5.0
    We took our new rescue in for a toenail trim and weren't sure if they would be able to do it, but Ann was a champ and got it done! Our little one is a hard-to-handle drama queen, but Ann was able to pull off the toenail trim and we could not be more grateful! So happy with our experience! Many thanks to Ann!
  • KB
    Ken Baugh
    Oct 10, 2025
    4.0
    I love the stores for pet supplies and foods, however there was a sharp decline in our area in quality and care with the Vetco brand. I had to remove all my pets from the care services due to profit base servicing and general apathy.
  • AS
    Alexandra Schrankel
    Sep 2, 2025
    1.0
    I came to this petco to return 2 items that I got a few days ago. The guy at the front was leaning over the counter and seemed annoyed when I walked up. He then proceeded to tell me I can’t return anything to this Petco that I purchased at a different location. He told me I’ll have to go to back. After looking it up again to verify, that is not part of Petco’s return policy. I drove out of my way to this Petco all to be sent away with an incorrect reason.
  • EE
    Effie
    Sep 1, 2025
    2.0
    Went to Petco to pick up some things for my pup, and the girl at the front desk, Abby, was honestly terrible with customer service. No smile, no friendliness, and every question I asked took her forever to answer. Super unhelpful attitude.
  • HL
    Hita aka Annahita Lessany
    Aug 26, 2025
    5.0
    Got this pretty dress with hat and harness at Petco today. Leila Loves her new outfit. We usually don’t dress her up but this was a special occasion and we decided to see if she would be into it. Well she was. There were so many cute clothes at this Petco location. I wanted to get her the Jean jacket also. Might have to go back for that. We also got a rain coat and rain boots for the fall season.

Frequently Asked Questions About Petco

Does the Petco Overland Park location have a vet hospital?

Yes, Petco Overland Park has a full-service vet hospital.

Does Petco Overland Park offer vaccinations?

Yes, Petco Overland Park provides vaccinations.