Petco

4.2
894 reviews

About

Pet StorePet supply storePetco
Visit your Overland Park Pet Store located at 6801 W. 75th St. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6801 W 75th St, Overland Park, KS
66204, United States

Hours

Reviews

4.2
891 reviews
5 stars
518
4 stars
180
3 stars
96
2 stars
30
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees going above and beyond.

Grooming Issues

Several reviews highlighted poor grooming experiences, including mishandling of pets and unsatisfactory results, leading to customer dissatisfaction.

Store Condition

The store was frequently described as clean and well-stocked, although some customers noted issues with product availability and staffing.

Mixed Experiences

While many customers had positive experiences, there were significant complaints regarding specific employees and the grooming service, indicating inconsistency in service quality.
  • CS
    Christine Stoebick
    5 days ago
    3.0
    Waited in line 20 minutes to pay while person in front of me applied for card.Other personnel were in the store and should have been called to ring others up.
  • GB
    Gage Bockelman
    Jan 1, 2026
    1.0
    I recently got a hamster from this petco.Two days later the one of its eyes was bulging.I waited about a day or two to bring it in.When I brought it in they said it was under their 30 day return policy so they would cover a vet visit.When they called they said they found lung issues with it.A very nice vet technician said if the success rate of the surgery was good she would cover it but she would keep the hamster.I decided to let her take it.A kind employee here named Patch suggested to get a new hamster.I went in today and another employee got someone from the back.She said that they weren’t selling hamsters right now.She said it’s other eye started bulging too.She tried to say it was my fault that it had lung issues and a two bulging eyes.It wasnt.So I took my business to PetSmart and they were very kind and helpful.I will never go to petco again. Thank you to all of the kind employees Patch Zeus and many more. To the rude employee that tried to say it was my fault,thank you for helping me find out petsmart treats their animals better and are kind to employees.❤️
  • MY
    Melissa Y
    Dec 29, 2025
    5.0
    Always great customer service and I can always find what I need
  • MH
    Malinda Herron
    Dec 19, 2025
    5.0
    Zach Patch at Petco was absolutely outstanding. He went above and beyond to help me find everything I needed and made the entire experience easy and enjoyable. He is extremely knowledgeable, patient, and genuinely cares about helping customers make the right choices. On top of that, he has a great personality and a strong, professional mindset. Zach mentioned he’s working his way toward becoming a regional manager, and honestly, I can see it—he has the leadership, attitude, and expertise for it. Petco is lucky to have him, and he truly deserves a raise. I really hope he reaches that goal because he would be an incredible regional manager!
  • LF
    Laura Fleming
    Dec 8, 2025
    5.0
    I liked the reaction from purchase of cat food ,was afraid to place a future in revealing too my critter a new of which is amazing went with it found a discount there for trials worth makes me feel some reveal are as special for bonding,I'm so happy I stayed close by to find a little more to do, it's great!.

Frequently Asked Questions About Petco

Does the Petco Overland Park location have a vet hospital?

Yes, Petco Overland Park has a full-service vet hospital.

Does Petco Overland Park offer vaccinations?

Yes, Petco Overland Park provides vaccinations.