Brand Certified
Banfield Pet Hospital
4.2(169 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
15255 W 119th St, Olathe, KS
66062, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(913) 393-4654
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
At Banfield Pet Hospital® - Olathe, we know how important your pets are to you. That’s why you can trust they’ll be in good hands with our skilled pet professionals. Want the option to sign up for a yearly preventive petcare package? Check out our Optimum Wellness Plans®. Plus, making future appointments and accessing your pet’s records are also a breeze with our mobile app and MyBanfield, our personalized client portal.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
169 reviews
5 stars
121
4 stars
16
3 stars
4
2 stars
3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being kind, caring, and professional, although some reported instances of rudeness and condescension.
Customer Service
Several reviews highlighted issues with customer service, including poor communication, long wait times, and dissatisfaction with the handling of wellness plan cancellations.
Care Quality
While many customers appreciated the quality of care provided to their pets, there were complaints about misdiagnoses and inadequate treatment plans.
Wellness Plan Issues
Numerous customers expressed frustration with the wellness plan, citing high costs and dissatisfaction with the terms, especially in cases of pet loss.
- SDSusan Dean5 days ago5.0Such a pleasant surprise when I dropped my 2 mini Aussies to have their yearly dental cleaning. Annie checked us in and made us feel welcome and important. Got and gave kisses to the pups which they love showing affection. Not often do you get that kind of greeting.
- RRRuth RussellJan 30, 20265.0The staff there are so kind and caring. I have been there a lot with a new puppy and have brought her in for things that only a new dog lover would come in for. Not once did they make me feel like a paranoid “new puppy mom” and understood totally why I was there. Annie at the reception desk is also so amazing. Very patient and kind in person and on the phone. Thanks Annie.
- MMM MJan 5, 20265.0From greeting, triage, to Vet, our experience was energetic and positive. So nice to be seen soon. Thank you!!
- SSSheila SmithJan 3, 20265.0For the Dr. and staff that saw Raven today it went so well. She has been having a time with her allergies and just not wanting to be prodded by anyone. You all picked up on that and were patient with her which helped keep her at ease. Thank you so much.
- MPMaribel PJan 2, 20263.0Wellness Plan for Senior dog. Great patient service. Always good to us. Until our dog passes. Since our dog passed in the 2nd month of our wellness plan, Banfield now wants to charge us ("at a discount") for the REMAINING TEN MONTHS that our dog is no longer alive. Banfield is SCAMMING people in their TIME OF GRIEVANCE and will not simply terminate the contract or prorate it. BANFIELD WELLNESS PLAN IS A SCAM!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Olathe?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday and Sunday from 8:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
What preventive pet health care services does Banfield Pet Hospital provide?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is an Optimum Wellness Plan offered by Banfield?
It is a yearly preventive care package including exams, vaccines, diagnostics, nutrition consultations, and dental care. The plan automatically renews annually and offers discounts but is not insurance.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can use Vet Chat™ on the Banfield app for 24/7 remote pet care advice and triage support from a veterinarian.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan members.
Where is Banfield Pet Hospital located in Olathe?
Banfield Pet Hospital is located at 15255 W 119th St, Olathe, KS 66062, United States.
What nearby pet-related services are available around Banfield Pet Hospital?
PetSmart, a pet groomer and pet store, is nearby for grooming and pet supplies needs, making it convenient for customers visiting Banfield to also shop for pet products or services.
Are there dining options near Banfield Pet Hospital in Olathe?
Yes, nearby are restaurants like Smashburger for burgers and Wingstop for chicken wings, allowing pet owners to grab a meal before or after their pet's appointment.
What shopping centers and other amenities are close to Banfield Pet Hospital?
Olathe Station shopping center, Target Store Olathe, and Bed Bath & Beyond are nearby, providing opportunities for customers to shop or run errands conveniently in conjunction with their visit to Banfield.
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