Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Merriam provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
200 reviews
5 stars
125
4 stars
17
3 stars
10
2 stars
5
1 star
43
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the compassionate and attentive care provided by the staff, highlighting their professionalism and kindness towards pets.
Customer Service
While some reviews noted excellent customer service, others reported negative experiences, including pressure to purchase wellness plans and poor communication.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, describing services as overpriced and feeling pressured into unnecessary treatments or plans.
Appointment Efficiency
Customers appreciated the ease of scheduling appointments and the quick service during visits, although some reported long wait times.
Mixed Experiences
Overall, feedback was mixed, with some customers having positive experiences while others reported serious concerns about care quality and business practices.
- AMArlett MurilloNov 3, 20255.0I want to give a huge thank-you to Robert at the front desk at Banfield Pet Hospital! He went above and beyond to help me when my puppy was suffering from an ear infection. I was feeling so sad and worried because I couldn’t find any vet clinic that could see my dog the same day or fit with my work schedule, and affordability was also a concern. While I was speaking with the front desk about my situation, Robert overheard and immediately took action. He started calling different Banfield locations to see if anyone could take us in right away. A few minutes later, he came back and told me not to worry — he had found a location in Shawnee Mission that was expecting us and ready to help my puppy get treated. His kindness, initiative, and compassion truly made a difference that day. Thank you, Robert, for caring so much and for going the extra mile to make sure my dog got the care he needed!
- TGTeri GrossOct 16, 20255.0I have had Excellent Vet care with Dr. Susan Kivett. The full staff is wonderful in every way!! Excellent customer service! They take their time to make sure that I am happy and satisfied with the services!!! My Yorkie was neutered yesterday. Michelle and Blythe did not rush to get me out the door even though I picked him up at closing time. Michelle took her time to go over every post-op question I had.. Both of them made sure I had the correct meds to take home. I am physically disabled and Blythe took him to the car and spent another 20 minutes Of her personal time to make sure I was in the car and he was secure and she assisted me with answering last minute questions. She was so daring and a true asset to the Banfield Corporation…. I have never had any negative experiences with anyone at the Banfield Hospital Merriam location. I have always had my fur babies on the Wellness Plans and I have saved so much money $$. I currently have 2 on the plan now.
- EHElizabeth HouzeOct 12, 20255.0Our dog received excellent care during a recent surgery performed by Dr. Ellis and the complete staff at Banfield-Merriam! Two years ago we signed up for the well care program and have found it to be helpful and cost saving. Would highly recommend Banfield Pet Hospital-Merriam! They are all very kind , compassionate and professional!
- BSBrian SparksOct 2, 20251.0Banfield sends way too many emails asking for reviews. Not switching vets should be reason enough.
- DEDarrell EssexSep 15, 20255.0I like the place and the people I thought it was nice. but I think they’re overpriced. If you have a dog that’s like 13 to 15 years old, they force you to make decisions because of their age.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular business hours for Banfield Pet Hospital in Merriam?
Banfield Pet Hospital in Merriam is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 8:00 AM to 5:00 PM.
Does Banfield Pet Hospital in Merriam provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
What types of preventive pet health care services does Banfield offer?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of preventive health care.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan including exams, vaccines, screening diagnostics, nutrition consultations, and dental care, designed to keep pets healthy year-round.
Can I schedule a virtual visit through Banfield's Optimum Wellness Plan?
Yes, Optimum Wellness Plan clients can schedule Virtual Visits to receive quality care from home, saving time compared to in-person appointments.
How can I schedule an appointment at Banfield Pet Hospital in Merriam?
You can schedule an appointment online through Banfield's website or use their app available on iOS and Android platforms.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby pet-related locations include PetSmart for pet supplies and Merriam Petshotel, which offers pet boarding and veterinary services.
Are there nearby shopping centers or stores to visit before or after my veterinary appointment?
Yes, Merriam Town Center offers shopping opportunities, and stores like Party City, Five Below, Old Navy, and Ross Dress for Less are conveniently close by.
Can I grab a meal or coffee near Banfield Pet Hospital in Merriam?
Yes, Starbucks, IHOP, and China Garden are nearby dining options where you can enjoy a coffee or meal before or after your visit.
Does Banfield Pet Hospital require appointments for visits?
Yes, appointments are required at Banfield Pet Hospital to ensure timely and personalized care for your pet.