Petco

4.2
306 reviews

About

Pet StorePet supply storePetco
Visit your Whitestown Pet Store located at 6298 Mills Drive, Suite 300 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6298 Mills Dr, Whitestown, IN
46075, United States

Hours

Reviews

4.2
302 reviews
5 stars
199
4 stars
48
3 stars
16
2 stars
5
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising helpfulness and friendliness, while others report rudeness and poor service.

Grooming Issues

Several reviews highlight significant dissatisfaction with grooming services, including poor execution and unprofessional behavior from groomers.

Product Availability

Customers appreciate the store's well-stocked inventory and variety of products, although some mention pricing concerns.

Veterinary Services

The veterinary services received positive remarks for their care and professionalism, although there were complaints about communication and appointment management.
  • LL
    Lisa Lembke
    Dec 22, 2025
    5.0
    New full time, experienced doctor.
  • GH
    Geralyn Humphrey
    Dec 15, 2025
    1.0
    Employee's are rude and always take forever to come up to the register.
  • KI
    Karena Irwin
    Dec 6, 2025
    1.0
    To Whom It May Concern, I have been a loyal customer of this store for many years, and I have always received excellent service until a recent interaction with the current manager. I visited the store to purchase prescription dog food (Biome), which I have consistently bought from you for several years. I was unaware that my prescription had expired less than a week ago. When I reached the register, I explained this to the manager and asked if I could purchase the food to get my dogs through the weekend until I could contact my veterinarian on Monday. This accommodation has been made for me in the past without issue. Despite explaining that I was completely out of food and that this formula is the only one my dogs can eat due to medical needs, he refused to sell it to me. I was very disappointed with how the situation was handled. The interaction felt dismissive and inconsistent with the excellent customer service I have always experienced at this location. As a long-time customer, I was hoping for a more understanding approach—especially given the circumstances and the health needs of my pets. I am sharing this feedback in hopes that the situation can be reviewed and addressed. Thank you for your time and attention.
  • TB
    Tyrone Brown
    Nov 23, 2025
    4.0
    Man, all that I came to do was grab some puppy food and ended up buying toys and doggie treats. Puppy loves it here 🐶❣️
  • LB
    LEANN BURNS
    Nov 19, 2025
    5.0
    Great friendly associates and fair prices.

Frequently Asked Questions About Petco

Does the Petco Whitestown location have a vet hospital?

Yes, Petco Whitestown has a full-service vet hospital.

Does Petco Whitestown offer vaccinations?

Yes, Petco Whitestown provides vaccinations.