Petco

4.3
299 reviews

About

Pet StorePet supply store
Visit your Whitestown Pet Store located at 6298 Mills Drive, Suite 300 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6298 Mills Dr, Whitestown, IN
46075, United States

Hours

Reviews

4.2
295 reviews
5 stars
195
4 stars
47
3 stars
16
2 stars
5
1 star
32

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Multiple customers reported poor grooming experiences, including severe cuts and unprofessional behavior from groomers.

Customer Service

While some staff were praised for their friendliness and helpfulness, others were criticized for being unresponsive and rude.

Product Availability

Customers appreciated the store's cleanliness and well-stocked inventory, but some experienced issues with pricing discrepancies and product availability.

Vet Services

Vetco received positive feedback for their caring and knowledgeable staff, although there were complaints about appointment cancellations and communication.

Checkout Experience

Several customers expressed frustration with long wait times at checkout and lack of assistance during busy periods.
  • TB
    Tyrone Brown
    1 day ago
    4.0
    Man, all that I came to do was grab some puppy food and ended up buying toys and doggie treats. Puppy loves it here 🐶❣️
  • LB
    LEANN BURNS
    5 days ago
    5.0
    Great friendly associates and fair prices.
  • RQ
    Roberta Quiv
    Oct 26, 2025
    1.0
    Absolutely terrible service & I will never go back. Discussed the type of grooming I wanted for my 2 toy poodles, brough pictures of their prior cuts, the groomer even picked out a cut from the manual. The groomer also stated she showed poodles and only grooms according to the customer's request. First time grooming appt. went well - good cuts and service. The second time, 6 wk later, the same groomer SHAVED both dogs to the skin and even cut the thigh on one. Shavers' rash on them also. They looked pathetic. When I voiced my displeasure and stated, "we talked about the cut, etc.", the groomer agreed but offered no reason other than she "forgot what cut they were to get". She offered no reason for the shave (they are never matted) and did not apologize. She just turned around and walked away into the back room and shut the door. Totally unacceptable. I was concerned about the bleeding cut so I went across the aisle to the Vet on site and they addressed the wound. I also asked for a full refund on both dogs. I don’t want incompetent, inconsiderate people grooming/caring for my dogs.
  • AB
    Alma Brocious
    Oct 22, 2025
    5.0
    Cameron went over and above to help us while shopping for all items for a kitten. We had numerous questions and he gladly took the time to direct us to the items and tell us about the items. Appreciated his patience, professionalism, experience (store and personal as a pet owner) and knowledge, and friendliness! Five stars and more…thank you, Cameron! We were blessed to have had this exceptional customer service experience!
  • MC
    Matt Chamberlin
    Oct 8, 2025
    1.0
    Wait with my items for 5 minutes by register and no associate was around to check me out. Too many choices to have to wait that long.

Frequently Asked Questions About Petco

Does the Petco Whitestown location have a vet hospital?

Yes, Petco Whitestown has a full-service vet hospital.

Does Petco Whitestown offer vaccinations?

Yes, Petco Whitestown provides vaccinations.