Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
At Banfield Pet Hospital® - Northwest, Indianapolis, IN, we're a veterinary option serving Westchester Estates to Walden Trace and Lakeside communities. We provide quality and attentive health and wellness care for dogs and cats. Our veterinarians and staff are committed to promoting responsible pet ownership and health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
183 reviews
5 stars
118
4 stars
19
3 stars
10
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Quality
While some customers praised the friendliness and professionalism of certain staff members, others reported negative experiences with specific veterinarians, particularly Dr. Padgett, citing a lack of empathy and poor communication.
Customer Service
Many reviews highlighted issues with customer service, including long wait times, poor communication, and difficulties with appointment scheduling and cancellations.
Care and Treatment
There were mixed reviews regarding the quality of care provided, with some customers expressing satisfaction with the treatment their pets received, while others reported feeling that their pets were not adequately cared for or misdiagnosed.
Pricing and Plans
Customers expressed frustration with the pricing structure, particularly regarding wellness plans, which some felt were misleading or difficult to cancel.
Overall Experience
The overall sentiment was divided, with some customers expressing loyalty and satisfaction, while others vowed never to return due to negative experiences.
- RKravii kaur5 days ago5.0So sweet so easy going
- KSKody SenffNov 2, 20251.0Do not bring your pets here. My huskies began having seizures after the medications prescribed by this hospital. They also reported my account to collections after it had been settled and paid off through a payment plan. I've been showing 10 months of delinquent payments on an account that was settled in June.
- MPmargaret phillipsOct 2, 20251.0The Banfield on 86th street is awful, terrible, lousy, forgettable. I would not not, no way recommend thisplace!
- BHBryan HahnSep 24, 20255.0Always greeted by name and caring professional service each and every visit
- DSDerek SkiSep 22, 20255.0Dr. Byrd, Shelly and Leah are very friendly and professional. Liberty loves going there for a visit. Thank you.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Indianapolis?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and referrals to emergency hospitals if needed.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website link or through the Banfield mobile app available on iOS and Android.
What preventive pet health care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plan?
The plan provides annual preventive care like exams, vaccines, diagnostics, nutrition consultations, and dental care with discounts on treatments but is not insurance.
How does payment for the Optimum Wellness Plan work?
You can spread the cost over 12 months with automatic payments or pay in full at enrollment for easier budgeting.
What types of appointments are available at Banfield Pet Hospital?
Options include in-room visits, drop-off appointments where you leave your pet and are called when ready, and virtual visits for Optimum Wellness Plan clients.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby spots include Marble Slab Creamery for ice cream, First Watch for breakfast or brunch, and Lou Malnati's for pizza, all great for a meal or treat around your visit.
Are there other health-related services near Banfield Pet Hospital?
Yes, Athletico Physical Therapy and multiple doctors like Judson Avila, OD, and Larry Koval, OD, are nearby, useful if you're managing your health alongside your pet's care.
What pet-related stores are close to Banfield Pet Hospital?
Bentley's Pet Stuff is nearby, offering pet supplies that can complement the care your pet receives at Banfield.