Petco

4.2
1131 reviews

About

Pet Store
Visit your Granger Pet Store located at 415 East University Drive for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
415 E University Dr, Granger, IN
46530-4479, United States

Hours

Reviews

4.2
1,122 reviews
5 stars
640
4 stars
239
3 stars
137
2 stars
54
1 star
52

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Customers frequently praised the staff for their knowledge about pets and helpfulness in providing advice.

Service Quality

While many reviews highlighted friendly and helpful service, there were also numerous complaints about inattentive or rude staff, particularly at the registers.

Cleanliness

The store's cleanliness received mixed reviews; some customers found it clean, while others reported unsanitary conditions, especially in the bathrooms.

Product Availability

Customers expressed frustration over the lack of certain products in stock, leading them to seek alternatives online.

Grooming Services

Grooming services received both positive and negative feedback, with some customers praising the staff's care and others reporting poor grooming quality.
  • AO
    amy o'day
    5 days ago
    5.0
    Customer service is great!
  • MG
    Manuel Garcia
    Nov 16, 2025
    1.0
    I will not be taking my dog there anymore there dog gromer Kylie has a bad attitude with people
  • DB
    daryl bloss
    Nov 12, 2025
    1.0
    I ordered nulo’s chicken and peas for dogs on Saturday, Nov. 8. After heavy snows Sunday and Monday, I went to pick up my order, which had been paid. I was told by the cashier that there was no order. She went back to the shelf to check and said the food had been returned. She said I could go get the bag and buy it again. So I went to the shelf and carried the 24 lb. bag back to the counter. She rang it up for the full price without the 20% discount. I showed her the email I had received that gave me the discount. She went to the office and came back to say that they would honor the discount this one time. She acted as if I was imposing on her time. She told me to contact customer service because she is just an employee. When I got home I checked my emails and sure enough, I had gotten on email earlier that day that said the order was cancelled because Petco would only hold the order for 3 days. Ordered Saturday, so Tuesday would have been the third day. What’s the point of ordering for in store pickup, if you return to the shelf on the third day. Snarky cashier, bad policy during a snow storm. I have other choices in retailers I’ll use in the future.
  • SH
    Shannon Harris
    Oct 28, 2025
    5.0
    I cannot say enough good things about the staff they were so kind patient and helped carry things to my car when they didnt have to. They were empathetic and understanding of my situation
  • EM
    Ericka McChesney
    Oct 26, 2025
    5.0
    So helpful with all of my question. I got great advice and such an amazing employee helping me when me and my husband were there.

Frequently Asked Questions About Petco

Does the Petco Granger location have a vet hospital?

Yes, Petco Granger has a full-service vet hospital.

Does Petco Granger offer vaccinations?

Yes, Petco Granger provides vaccinations.