Banfield Pet Hospital

Reviews

• CK

  Christie Keortge

  Feb 11, 2026
  1.0
  Glad to be done with Banfield Pet Hospital. Two of the vets and some other staff members were friendly, but overall very dissatisfied with the service and care of my senior dog. The so called “Optimum Wellness Plan” is a plan to simply make more money when you decide to cancel it. When abnormalities showed up on test results from lab work done for my little fella Dr. John Griese didn’t bother to explain anything thoroughly and sadly I had to initiate contact to ask questions in detail after being told my dogs kidneys were failing. Also had to make them do a test to actually check out his kidneys. Seriously, what are we paying monthly on the plan for if they don’t actually provide good service for what is needed? And what about basic decency to communicate with people? Made sure to see another vet there and with more testing that I stated will be done at least she put forth effort to explain some things. He was put on kidney care food but after a while my dog refused to eat it. Explained this to them and they recommended other brands in PetSmart, but explained that I had tried others and he refused to eat the food and he is generally not a picky eater. I done some research and asked about a reputable company who makes kidney care food but I would need a prescription so could I get one. I was told “we have never heard of that company.” Okay, so no effort whatsoever to at least inquire about it and do something to help with a prescription. Found good quality food for my boy on my own. Moving on, I recently had them check my dog due to issues with his anal glands. He was on antibiotics and was to be rechecked to see if things had cleared up and I also requested that his kidneys be checked again because at least I would know where we are concerning his health in that aspect. I take him in the other day and they bring him back out and say “He wasn’t having it today so we didn’t check anything. We just gave him his vaccinations. Maybe can check him later on.” Okay, so can’t work with a little senior dog? WOW! Good bye Banfield! More than happy to find better quality service and care for my precious little fella!
• BH

  Bill Hall

  Jan 16, 2026
  5.0
  Great always helpful and informative about what they have very good experience
• BS

  Brian Schmidt

  Jan 14, 2026
  1.0
  The Dr is amazing all of them The manager is absolutely terrible Very rude Unprofessional and has us looking for a new vet due to her arrogant behavior.
• DM

  Darcy and Josh Markee

  Nov 3, 2025
  1.0
  Do not bring your pets to Banfield or Petsmart
• WW

  Wht Wch

  Oct 24, 2025
  5.0
  A Beacon of Hope and Compassion: Unwavering Care for Rin at the Banfield Evansville, Indiana I cannot adequately express the depth of my gratitude to Rin's team at the Banfield Veterinary Hospital in Evansville, Indiana. Their commitment to my dog, Rin, who is battling cecal cancer, has been nothing short of extraordinary. They haven't just provided medical treatment; they have provided genuine, compassionate partnership through one of the hardest experiences a pet owner can face. From the moment of Rin's diagnosis, the entire staff—from the front desk to the veterinary technicians and Dr. Williams—approached her care plan with meticulous dedication. They ensured every single health prescription, and every nuanced adjustment to her treatment protocol was handled seamlessly. They treat Rin as the precious family member she is. A major concern was managing her strict, specialized food prescription, which is critical for her ongoing nutritional health while fighting cancer. The Banfield Evansville team took complete ownership of this complex logistic challenge. They consistently ensured her specific prescription food is available to her every single week. They stopped her diarrhea, her vomiting and put her on the right prescription food on which she is doing exceptionally well. For all of you out there looking for a veterinary team that is truly committed - one that goes above and beyond, especially when dealing with chronic or specialized care needs, Dr. Williams and the entire Banfield Evansville team are truly exceptional and you will need to look nor further. Their expertise, combined with their profound compassion, has given Rin the best quality of life possible a dog with cecal cancer could ever hope to have. Thank you, Banfield, Evansville!

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