Petco

4.4
638 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Carmel Pet Store located at 2160 East 116th Street for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2160 E 116th St, Carmel, IN
46032, United States

Hours

Reviews

4.4
629 reviews
5 stars
404
4 stars
139
3 stars
38
2 stars
13
1 star
35

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Customers praised the staff for their knowledge and helpfulness, particularly in areas like pet nutrition and care.

Service Issues

Several reviews highlighted issues with grooming services and refund processes, indicating dissatisfaction with customer service in these areas.

Store Cleanliness

The store was frequently noted as clean and well-maintained, contributing positively to the shopping experience.

Product Availability

While many customers found the selection adequate, some expressed frustration over stock issues, particularly with specific pet supplies.

Pricing Concerns

Customers mentioned that the store is perceived as expensive, which affected their overall satisfaction.
  • JL
    Jaz Luchur
    Dec 30, 2025
    5.0
    Sora is very knowledgeable about the nutritional aspects of the different foods as well as helpful with the products, etc. Thank you for all your assistance throughout the years, Sora!
  • VV
    V_N
    Dec 20, 2025
    1.0
    I should’ve went with barkfellers for grooming services. I won’t be returning here.
  • AB
    AJ B
    Dec 17, 2025
    4.0
    Fast service had everything I needed and more Haven’t tried the grooming service yet
  • KA
    Kyle Anderson
    Nov 13, 2025
    5.0
    LOVE how they handle and rehome surrenders. Unlike other pet stores let alone other Petco's. This is one of our favorites within the chain.
  • EH
    erin heavey
    Oct 17, 2025
    3.0
    One of the most expensive large pet stores. I got the minimum I needed and couldn’t even find what I came for! No associates to be found. Also, the app doesn’t work. Only reason they got 3 stars is because the checkout person provided me a savings code after trying to help me load the app unsuccessfully. Lots of choices if money is no object. Having 4 dogs and 5 cats I have to shop somewhere! But this is NOT my first choice.

Frequently Asked Questions About Petco

Does the Petco Carmel location have a vet hospital?

Yes, Petco Carmel has a full-service vet hospital.

Does Petco Carmel offer vaccinations?

Yes, Petco Carmel provides vaccinations.