Staff Care
Many customers praised the staff for their kindness, attentiveness, and genuine care for the animals.
Grooming Quality
Several reviews highlighted the excellent grooming services provided, particularly by groomer Jess, with many dogs coming home looking and smelling great.
Cleanliness Issues
Some customers reported concerns about cleanliness, particularly regarding odors in the lobby and the condition of the facilities.
Mixed Boarding Experiences
While many customers were satisfied with their pets' boarding experiences, a few reported negative incidents, including pets returning in poor condition.