Grooming Quality
Many customers praised the grooming services, particularly highlighting Jess's exceptional skills and care for their pets.
Staff Friendliness
The staff received numerous compliments for being friendly, accommodating, and caring towards both pets and their owners.
Cleanliness Concerns
Some reviews mentioned issues with cleanliness, particularly regarding odors in the facility, which raised concerns among customers.
Mixed Boarding Experiences
While many customers reported positive experiences with boarding, a few highlighted serious concerns about the care and condition of their pets upon pickup.
Communication Issues
Several customers expressed frustration with communication, including difficulty reaching staff and lack of follow-up regarding appointments.