Business Details
About
Pet StorePet supply store
Visit your St Charles Pet Store located at 3853 East Main St for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
532 reviews
5 stars
338
4 stars
104
3 stars
38
2 stars
11
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual employees like Eddy and Mark for their exceptional service.
Product Availability
While some customers found the store well-stocked with pet supplies, others reported issues with low inventory and specific product availability.
Grooming Issues
Several reviews mentioned negative experiences with the grooming department, including poor service and incidents involving pet safety.
Store Cleanliness
Feedback on store cleanliness was mixed, with some customers noting a clean environment while others pointed out areas needing improvement.
Live Animal Care
There were significant concerns regarding the care of live animals, particularly in the saltwater fish section, with reports of unhealthy conditions.
- RWralph Wolinski2 days ago5.0Awesome store very helpful and always friendly.
- KKKatie Kruse5 days ago5.0I was sent to this store because another store location was struggling with their grooming staff and services. After many years as a loyal Petco customer, I was disappointed and worried I’d have to find another pet store and pet groomer. But I didn’t want to give up on Petco. I love Petco products and the Petco membership program. This location restored my faith in the store itself and especially in their grooming services. The grooming staff and the store staff were so helpful and all around customer-service oriented. The grooming my dog received was top-notch. Everyone at the St. Charles location took good care of me and my dog. I’m so happy to continue being a loyal Petco customer.
- ECEric CarmonaNov 2, 20255.0They were very kind in every way.
- CKChris KaleelOct 29, 20251.0The dog trainer they have i believe his name is Evan very dissatisfied beard. He always cut the classes short, eyes always glossy red. Dog didnt learn anything. Go somewhere else for training.
- CHclay huntleyOct 24, 20255.0This Petco always has our two kitties favorite cat foods. Store employees are knowledgeable and friendly.
Frequently Asked Questions About Petco
Does the Petco St Charles location have a vet hospital?
Yes, Petco St Charles has a full-service vet hospital.
Does Petco St Charles offer vaccinations?
Yes, Petco St Charles provides vaccinations.
Does Petco St Charles offer curbside pickup?
Yes, curbside pickup is available at Petco St Charles. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at St Charles Petco?
Hamster and guinea pig prices vary by location. Call your St Charles Petco at 6305131170 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco St Charles sell dogs?
No, St Charles Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco St Charles offer for pet health?
Petco St Charles provides expert training, vaccination services, and has a full-service vet hospital to care for your pets' health needs.
Where is Petco St Charles located and what are its hours?
Petco St Charles is located at 3853 E Main St, St Charles, IL 60174. It is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Petco St Charles offer curbside pickup and same-day delivery?
Yes, Petco St Charles offers both curbside pickup and same-day delivery services for eligible products.
Can I buy dogs or cats directly at Petco St Charles?
No, Petco St Charles does not sell dogs or cats. However, through the Petco Love program and local animal welfare organizations, you can meet pets available for adoption at the store.
How can I check prices and availability for small pets like hamsters and guinea pigs at Petco St Charles?
Prices for hamsters and guinea pigs vary by location. You can call Petco St Charles at 630-513-1170 or visit the companion animal website for more information.
What pet nutrition and grooming products are available at Petco St Charles?
Petco St Charles offers a wide range of premium pet foods, grooming supplies, and pet care products to ensure healthier pets and happier people.
Is Petco St Charles wheelchair accessible and what payment methods are accepted?
Yes, the store has wheelchair accessible entrances, parking, and restrooms. They accept credit cards, debit cards, and mobile NFC payments; cash is not required.
How can nearby places like Vetco Vaccination Clinic and Petco - St Charles enhance my pet care experience?
Nearby Vetco Vaccination Clinic and Petco - St Charles provide complementary pet services including vaccinations and training, making it convenient to access a full range of pet care in one area.
What dining options are available near Petco St Charles for after my visit?
You can enjoy meals at nearby restaurants including Jimmy John's sandwich shop, Buffalo Wild Wings, JC Sake sushi restaurant, Poke Bros., and Tropical Smoothie Cafe, all located close to Petco St Charles.
Are there fitness and wellness facilities near Petco St Charles?
Yes, anytime Fitness St. Charles gym and multiple physical therapy centers like Athletico Physical Therapy are nearby, allowing you to combine pet care visits with personal wellness activities.