Business Details
About
Pet StorePet supply store
Visit your Springfield Pet Store located at 2721 Veterans Parkway for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
744 reviews
5 stars
371
4 stars
171
3 stars
95
2 stars
44
1 star
63
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Renee and Stefany providing excellent service.
Store Cleanliness
The store was generally reported as clean and organized, although some reviews mentioned issues with cleanliness and maintenance in certain areas.
Customer Service Issues
Several customers reported negative experiences with staff, including rudeness and lack of assistance, particularly in the fish department and during checkout.
Product Availability
Customers noted that while the store had a good selection of pet supplies, there were frequent complaints about being out of stock on popular items and issues with the health of animals.
Pricing Concerns
Some customers found prices to be high compared to competitors, although others appreciated the value of certain products and discounts.
- MMMarti Marshall3 days ago3.0Store was definitely understaffed. While one employee was being monopolized by a very needy dog owner, the other was trying to help me and other customers. I ended up not buying an item I was waiting to get information for.
- DTDerek TorrenceNov 16, 20255.0Great selection of pet products. I've purchased a few cat things here, but they also have things for dogs, birds, fish and small animals. Will be visiting again!
- MMMcKenzie MesterOct 16, 20255.0Renee was absolutely AMAZING. She helped me find the cutest, sweetest, and most docile little Dwarf hamster for my two boys. She knowledgeably directed me towards the best housing/food/care options that they carried, and I left with the reassurance of knowing how to properly care for our newest family member, all thanks to Renee’s helpful guidance and instruction. I cannot recommend her enough for any questions or help you may need. She’s the best!
- LSLance SheridanSep 23, 20255.0I was in search of a particular flea and tick spray for my dog, and having gone to two other stores, I chanced a look in Petco. Although they didn’t have exactly what I was looking for, the clerk was very friendly and helpful in my choosing the best of what they had to offer. And while I was waiting to check out, another store employee opened up a second register. Now that’s customer service!
- SASarah AdamsSep 19, 20252.0The store was fine, organized and clean, but the cashier felt the need to lecture me on what I feed my cats. She seemed to feel she knew better than my vet. I patiently sat while she talked at me about what I was doing wrong. Definitely makes me hesitant to shop there again.
Frequently Asked Questions About Petco
Does the Petco Springfield location have a vet hospital?
No, Petco Springfield does not have a full-service vet hospital.
Does Petco Springfield offer vaccinations?
Yes, Petco Springfield provides vaccinations.
Does Petco Springfield offer curbside pickup?
Yes, curbside pickup is available at Petco Springfield. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Springfield Petco?
Hamster and guinea pig prices vary by location. Call your Springfield Petco at 2177937387 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Springfield sell dogs?
No, Springfield Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What are the operating hours for Petco in Springfield?
Petco Springfield is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Petco Springfield offer pet vaccination services?
Yes, Petco Springfield provides vaccination services for pets.
Is there a full-service veterinary hospital at Petco Springfield?
No, Petco Springfield does not have a full-service veterinary hospital on-site.
Can I get curbside pickup at Petco Springfield?
Yes, curbside pickup is available for eligible products at Petco Springfield.
Does Petco Springfield sell dogs or cats directly?
No, Petco Springfield does not sell dogs or cats, but you can meet animals available for adoption through their Petco Love program.
What types of pet supplies and services does Petco Springfield offer?
Petco Springfield offers premium pet foods, grooming, training, vaccinations, and a variety of pet supplies for healthy and happy pets.
Are there any nearby places to visit if I'm shopping at Petco Springfield?
Yes, nearby you can visit Ulta Beauty for cosmetics and hair care, Five Below for discount items and crafts, and LensCrafters for eyewear and optician services.
Can I schedule grooming or training appointments at Petco Springfield?
Yes, you can book grooming services online for Petco Springfield; training services are also offered to help your pets.
What facilities does Petco Springfield provide for accessibility?
Petco Springfield has wheelchair accessible entrances, parking, and restrooms to accommodate customers with disabilities.
If I'm visiting Petco Springfield, what nearby locations could I visit for additional shopping or services?
You might also explore T.J. Maxx and Big Lots for department store shopping, or visit White Oaks Plaza which contains various shops and services near Petco Springfield.