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Petco

4.0
(772 reviews)

Business Details

(217) 793-7387

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Springfield. Visit your local Petco at 2721 Veterans Pkwy for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Springfield Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2721 Veterans Pkwy, Springfield, IL
62704, United States

Hours

Reviews

4.0
772 reviews
5 stars
393
4 stars
172
3 stars
95
2 stars
47
1 star
65

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Many customers praised the staff for their knowledge and helpfulness, particularly mentioning employees like Tyler, Renee, and Laken.

Customer Service

While some reviews highlighted excellent customer service experiences, others reported rudeness and poor communication from staff.

Animal Care

Several customers expressed concerns about the health and care of animals in the store, noting issues with sick pets and inadequate conditions.

Stock Availability

Customers frequently mentioned issues with stock availability, particularly for essential items and live animals.

Store Cleanliness

The store was generally described as clean, but some reviews pointed out areas needing improvement, such as the condition of certain animal habitats.
  • AM
    Ashley Mcgrath
    6 days ago
    5.0
    Tyler was extremely knowledgeable and helped us pick out the perfect beta fish for my 4 year old birthday. The tank, additives/decorations to the tank, and the fish were all picked out based off of the recommendations of Tyler. He really made my 4 year old happy! One month later and our beta "rainbow" is thriving.
  • KM
    Kirstie McGrath
    6 days ago
    5.0
    Had the best experience this week getting a fish and all the supplies. Tyler the manager was so kind and knew what he was talking about. 100% recommend him and his staff go above and beyond!
  • MR
    Mark “Morgott” Ronson
    Feb 18, 2026
    5.0
    Petco is running out of stock on a lot of essentials and even are having difficulty shipping direct to customer. However this location has decent refill on many items and they do a good job keeping it clean as well as being helpful. Shopping here is a pleasant experience and is conveniently located for me. Thanks everyone at this store for all the hard work, it is greatly appreciated.
  • AD
    Alexis Draves
    Feb 15, 2026
    5.0
    Can’t remember her name but the staff who wore the rainbow glasses was super friendly and kind to us and our Dog! Baylie got to celebrate with a few free treats and a cute headband ❤️
  • HE
    Heather Elliott
    Feb 13, 2026
    2.0
    Mixed feelings about this place! No one seems to ever know what’s going on, between employees. We drove an hour to purchase a guinea pig for our very excited 7 year old. She chose the one she wanted, but I noticed one of the others with him, had what looked to be ringworm, so I asked if this would be passed to ours. The staff freaked out and removed the sick one..came back and said, they were not comfortable letting us purchase the other one we wanted. My daughter has autism so it was quite upsetting to her, as she had her heart set on him. I left my number and asked them to call me in 3 days with an update and we’d hold off getting one elsewhere. No one called. I called them and they said..yes he’s there!! He’s now free to go! We drive over there and he’s not there!! I was informed by another worker that the manager had taken one back as it had an upper respiratory infection!! I ask them if we chose another, which she did not want to do… if it would be contagious! They said no! She decided to go with a similar one. We noticed before we left he had crusty eyes and again asked..could this be him getting sick but was assured it was only an allergy to the bedding they use, but they said to purchase eye drops to help. We get home and the next day he’s sneezing and snotty. He won’t eat much, lethargic. I call and ask what to do. My daughter wants him but he’s sick..can we take him to vet? And they pay bill? Or do we have to bring him back?! They instructed us to bring him back and they’d make him a vet appointment. They’d also be refunding him and his eye drops …and for the trouble of driving there FOUR times, they’d be throwing in some food, hay, and a treat. When we went to pick him up after his vet appointment, they made us REPURCHASE him!! Insane. It was stressed to us, by Renee, that he would absolutely be refunded, then we had to rebuy him. After all this?!? Rebuying an already sick Guinea pig?? Pretty sure Laken was not instructed correctly! Between the sick animals and miscommunication between staff AND customers, this place is a mess! We were so impressed that they were taking care of it and making it right until we got recharged!!! Would love to hear back from the owner!

Frequently Asked Questions About Petco

Does the Petco Springfield location have a vet hospital?

No, Petco Springfield does not have a full-service vet hospital.

Does Petco Springfield offer vaccinations?

Yes, Petco Springfield provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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