Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Elgin provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
171 reviews
5 stars
108
4 stars
12
3 stars
9
2 stars
4
1 star
38
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassionate and attentive care towards their pets, highlighting the kindness shown during difficult situations.
Staff Issues
Several reviews mentioned problems with staff availability and communication, including long wait times and unprofessional behavior.
Wellness Plan Concerns
Customers expressed dissatisfaction with the wellness plan, citing unexpected costs and lack of transparency regarding services included.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about inconsistent service quality and negative interactions with staff.
- LLLexi2 days ago1.0Absolute GARBAGE vet with garbage people, the doctors and front desk. We were only 7 minutes late to our appt and we got kicked out, it was a pressing issue for an infected abscess, I’m 9 months pregnant, and drove 35 minutes for this appt. They don’t give a an crap about you or your pets. Dr Ronald Johnson and purple haired lady at the front have no empathy and kicked us out of there no problem. Avoid this place like the plague!! I’m cancelling my Banfield acct. done with this trash place!
- KDKelly DeYoung6 days ago5.0I rescued a pup that has severe separation anxiety. Went to see Dr Dena for this issue. She is incredibly kind and patient. She took a great deal of time to explain options for Zoey. I am very satisfied with her level of care and knowledge!
- RJRonald JohnsonDec 24, 20255.0Love Banfield, I have been using them for 10 years!
- RRReef RowenDec 24, 20255.0My Chicago sunburst anemone was dying. They fixed him up with antibiotics! The antibiotics did have the odd side effect of making the anemone start spawning
- RJRonny JDec 24, 20255.0They always handle my boy with care
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in South Elgin provide?
Banfield Pet Hospital in South Elgin offers a full range of veterinary services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
Does Banfield Pet Hospital South Elgin provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services but can offer urgent care advice during hospital hours and referrals to emergency hospitals or specialty providers. For emergencies during non-hospital hours, contact your local emergency hospital.
What are the operating hours for Banfield Pet Hospital in South Elgin?
The hospital is open Monday through Wednesday and Friday from 7:00 AM to 6:00 PM, Thursday and Saturday from 7:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. It is closed on major holidays such as November 26-27, December 24-25, December 31, and January 1.
How can I schedule an appointment at Banfield Pet Hospital South Elgin?
You can schedule an appointment through their website using the provided scheduling link or by calling their main phone number.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, dental care, and nutrition consultations. These plans automatically renew yearly and offer discounts on treatment but are not insurance.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ through the Banfield app to get remote general pet care advice and triage support from veterinarians 24/7.
Are appointments required at Banfield Pet Hospital in South Elgin?
Yes, appointments are required for all visits to Banfield Pet Hospital in South Elgin.
What nearby pet services can I visit along with Banfield Pet Hospital?
Nearby you can visit PetSmart, which offers pet products and various pet services, and Yankee Doodle Dog Spa, a pet groomer. These locations can be convenient for picking up supplies or grooming your pet before or after your veterinary visit.
What other stores are close to Banfield Pet Hospital South Elgin that customers might find useful?
Staples Print & Marketing Services, HomeGoods, Michaels (craft store), and Best Buy are nearby. Visitors could combine errands like printing, home goods shopping, and electronics purchases when visiting Banfield Pet Hospital.
Are there medical professionals nearby Banfield Pet Hospital for other health needs?
Yes, there are several nearby medical professionals including obstetricians and gynecologists like Dr. Carol Korzen and Dr. Lindsey Graff, as well as gastroenterologists such as Gregory Gambla and Joseph Losurdo, should customers need additional healthcare services.