Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Elgin provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
166 reviews
5 stars
104
4 stars
12
3 stars
9
2 stars
4
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, compassion, and attentive care towards pets.
Service Quality
While some reviews highlighted excellent experiences, others reported issues with scheduling, communication, and unprofessional behavior.
Wellness Plans
Customers expressed mixed feelings about the wellness plans, with some finding them beneficial while others felt misled about costs and services.
Communication Issues
Several reviews noted poor communication regarding appointments, costs, and follow-up care, leading to frustration among pet owners.
Overall Experience
The overall sentiment was mixed, with many loyal customers appreciating the care but others expressing dissatisfaction with recent service declines.
- SGSusan GabrielNov 17, 20255.0Dr Johnson and Dr Reinisch are wonderful, gentle, informative, proactive, and caring veterinarians. I’m grateful they understand my 20 year old cats needs and take the necessary time to be thorough. Kate, Cat, Laurel, and a few others on this staff have made it a pleasure to visit instead of a hassle. Great team all around!!
- DDDanOct 27, 20255.0Great team and service
- CMCollin MrukOct 24, 20255.0We have taken our pets to Banfield for many years and have always had great experiences. Very accomodating and friendly staff
- SMSteve MoraskiOct 20, 20255.0Great staff! They treated my kitties with care and compassion. Will definitely come back.
- KLKevin LasterOct 5, 20255.0The stay was super friendly and took great care of my dog, who is neurotic at the vet. They kept reassuring me that it was ok when they could see my embarrassment. And, it was hundreds cheaper than going to our old vet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in South Elgin provide?
Banfield Pet Hospital in South Elgin offers a full range of veterinary services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
Does Banfield Pet Hospital South Elgin provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services but can offer urgent care advice during hospital hours and referrals to emergency hospitals or specialty providers. For emergencies during non-hospital hours, contact your local emergency hospital.
What are the operating hours for Banfield Pet Hospital in South Elgin?
The hospital is open Monday through Wednesday and Friday from 7:00 AM to 6:00 PM, Thursday and Saturday from 7:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. It is closed on major holidays such as November 26-27, December 24-25, December 31, and January 1.
How can I schedule an appointment at Banfield Pet Hospital South Elgin?
You can schedule an appointment through their website using the provided scheduling link or by calling their main phone number.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, dental care, and nutrition consultations. These plans automatically renew yearly and offer discounts on treatment but are not insurance.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ through the Banfield app to get remote general pet care advice and triage support from veterinarians 24/7.
Are appointments required at Banfield Pet Hospital in South Elgin?
Yes, appointments are required for all visits to Banfield Pet Hospital in South Elgin.
What nearby pet services can I visit along with Banfield Pet Hospital?
Nearby you can visit PetSmart, which offers pet products and various pet services, and Yankee Doodle Dog Spa, a pet groomer. These locations can be convenient for picking up supplies or grooming your pet before or after your veterinary visit.
What other stores are close to Banfield Pet Hospital South Elgin that customers might find useful?
Staples Print & Marketing Services, HomeGoods, Michaels (craft store), and Best Buy are nearby. Visitors could combine errands like printing, home goods shopping, and electronics purchases when visiting Banfield Pet Hospital.
Are there medical professionals nearby Banfield Pet Hospital for other health needs?
Yes, there are several nearby medical professionals including obstetricians and gynecologists like Dr. Carol Korzen and Dr. Lindsey Graff, as well as gastroenterologists such as Gregory Gambla and Joseph Losurdo, should customers need additional healthcare services.