Petco

4.3
431 reviews

About

Pet StorePetco
Visit your Skokie Pet Store located at 9645 Skokie Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9645 Skokie Blvd, Skokie, IL
60077, United States

Hours

Reviews

4.3
426 reviews
5 stars
261
4 stars
91
3 stars
30
2 stars
9
1 star
35

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Multiple customers reported poor grooming experiences, including dogs being shaved too short and not following specific instructions.

Customer Service

While some staff were praised for being helpful and friendly, others were criticized for rudeness and lack of assistance.

Stock Availability

Customers frequently mentioned issues with stock availability, leading to frustration when items were out of stock or not found.

Positive Staff Interactions

Several reviews highlighted positive interactions with staff who were knowledgeable and provided excellent customer service.

Store Cleanliness

Some customers noted that the store was clean and well-organized, while others mentioned unpleasant odors upon entering.
  • TK
    Tree Koko
    2 days ago
    5.0
    Customer service provided by Ms Rose was great! Information that was given was great.
  • MM
    Max Michaels
    Jan 1, 2026
    1.0
    New Years Day hours were incorrect, what kind of big company puts in holiday hours but incorrectly...
  • KW
    Kathy Weiss
    Dec 31, 2025
    5.0
    Ken was super helpful! Another associate assisted me with fixing my Petco app. Thank you.
  • MC
    Matthew Csongradi
    Dec 18, 2025
    1.0
    If I could give this place zero stars, I would. I scheduled a grooming appointment for my 5-pound Yorkie on Monday, December 15th at 10:00 a.m. That morning, they canceled my appointment after I had already taken time off work. They rescheduled me for the following day, Tuesday, which required me to take yet another day off. When I arrived for the rescheduled appointment, only one employee was working and told me it would be a few minutes before they could check me in. That was fine. Another employee then came in, went behind the desk, and immediately gave off the impression that she didn’t want to be there. During check-in, I was very clear about what I wanted: only a half-inch trim, with her face slightly shorter and shaped, as she had a bit of a beard growing. I’ve been growing my dog’s coat out for eight months. When asked about add-ons, I declined and said I only wanted a bath, haircut, and nail trim. I was then told my dog “looked a little matted,” which is completely untrue. I bathe, condition, and blow out her coat weekly. I made it clear I did not want her shaved and reiterated that I wanted a half-inch trim. I was told a conditioning treatment (an additional charge) would likely be required to do a scissor cut, so I agreed. When I returned to pick her up, I was shocked. My dog had been shaved down to the skin. I was charged $98, including the conditioning treatment, for a result that was the complete opposite of what I explicitly requested. It felt lazy, careless, and disrespectful of my instructions. I paid, grabbed my dog, and left. I will never return. Before and after pictures.
  • JD
    Jay Doi
    Dec 13, 2025
    5.0
    Burt an associate at your Skokie store went far and beyond what a normal person would do to help our fur baby get the proper food, I just want to thank him and tell you that he is a definite keeper for your store! See you soon!

Frequently Asked Questions About Petco

Does the Petco Skokie location have a vet hospital?

No, Petco Skokie does not have a full-service vet hospital.

Does Petco Skokie offer vaccinations?

Yes, Petco Skokie provides vaccinations.