Petco

4.2
1167 reviews

About

Pet StorePet supply store
Visit your Round Lake Beach Pet Store located at 436 E. Rollins Rd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
436 E Rollins Rd, Round Lake Beach, IL
60073, United States

Hours

Reviews

4.2
1,157 reviews
5 stars
670
4 stars
252
3 stars
124
2 stars
33
1 star
78

What are people saying?

AI-generated from recent customer reviews

Animal Care

Multiple customers expressed concerns about the poor condition of animals, particularly fish and small mammals, indicating a lack of proper care and hygiene.

Customer Service

While many reviews praised the friendly and helpful staff, there were notable instances of rude behavior and poor customer service experiences.

Grooming Services

Grooming services received mixed reviews, with some customers satisfied with the results while others reported unsatisfactory experiences.

Store Cleanliness

The cleanliness of the store was frequently mentioned, with some customers noting it was well-kept, while others reported dirty conditions and unstocked supplies.

Product Availability

Customers appreciated the variety of products available, but there were complaints about stock issues and the availability of specific items.
  • KA
    Kelly Atkinson
    3 days ago
    5.0
    Amanda is the best groomer! She is so friendly and my golden retriever minnie absolutely loves her. Every time we come to see Amanda she greets minnie with care, she is very patient with minnie cause she can be trouble but I know minnie is in good hands. Minnie is never scared to go . Minnie always looks clean and happy when I pick her up. I live in McHenry so it’s worth the drive to see Amanda. I wouldn’t trust anyone else with Minnie. Highly recommend Amanda. We love her.
  • CC
    Cyd1057
    5 days ago
    5.0
    Prices are very good here compared to similar stores. Loads of products - everything you might need. Staff at this store is very helpful and pleasant. This is now my go-to for pet supplies.
  • TT
    Tallz21
    Nov 11, 2025
    1.0
    Wife took the dog to get “trimmed” today. Key word. She told them to take a 1/4” off and that we like it long. $120 for something we are fully capable of doing but thought we’d get a professional to do it. What a joke!
  • SS
    Savana
    Nov 8, 2025
    1.0
    I would give the store negative stars—-absolutely horrendous how the reptiles tanks are poorly kept. Snakes have filthy water, geckos sleeping next to poop and water that hasn’t been changed in days. I asked the cashier how often they clean the reptile tanks and she said once a week… how is this acceptable?? . She said the reptile manager has been slacking at that —-this is NO excuse! The whole store is just as guilty as the manager for not taking care of these animals. YOU ARE A PET STORE THAT SHOULD BE TAKING CARE OF THE ANIMALS. POINT BLANK PERIOD. I called corporate and will be following up with this. Last time I will be doing business with PETCO.
  • TH
    Tiesha Hines
    Oct 28, 2025
    1.0
    Do not waste your money buying any pets at this location. This is the 3rd time that they have given me an infected animal. 2 birds and a guinea pig. I bought a guinea pig for my son as a birthday gift in August. I noticed the guinea pigs skin was flaky and he had a couple sores but they cleared up. Come to find out he has a ringworm infection which he infected me on the back of my neck. He’s showing the same symptoms and he’s scratching really bad. I just found out. I don’t have an appetite I feel worst than having a viral infection. I’m in shock really.

Frequently Asked Questions About Petco

Does the Petco Round Lake Beach location have a vet hospital?

Yes, Petco Round Lake Beach has a full-service vet hospital.

Does Petco Round Lake Beach offer vaccinations?

Yes, Petco Round Lake Beach provides vaccinations.