Petco

4.2
569 reviews

About

Pet Store
Visit your River Forest Pet Store located at 7265 W. Lake Street for all of your animal nutrition and pet supply needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
7265 W Lake St, River Forest, IL
60305, United States

Hours

Reviews

4.2
551 reviews
5 stars
325
4 stars
124
3 stars
43
2 stars
21
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable about products.

Store Conditions

Several reviews highlighted issues with cleanliness and care for live animals, indicating a need for improvement.

Product Availability

Customers noted inconsistent stock levels, with some items frequently unavailable, particularly in the fish and reptile sections.

Store Size

The store was described as cramped and difficult to navigate, especially for larger pets.

Management Issues

Some customers reported negative experiences with management, citing rudeness and lack of assistance.
  • EK
    Elizabeth Kaveny
    5 days ago
    5.0
    The people at Petco are always so kind and helpful. Whether its finding an item or saving a dollar, they are quick to helpnthe customer. Thank you.
  • SW
    Shaina Williams
    Nov 15, 2025
    5.0
    I took my 2 danes into the River Forest Petco to pick up some food 11/9/25. I always have positive experiences at this location, and this was no different. On this day, and employee took the time to inform me that there was a deaf Boston terrier up front that would be fearful of my boys. While I always make sure my dogs are respectful of other's space and don't greet without invitation, I appreciate the forewarning so that we could adjust our approach to the registers and make sure no one was startled. Little details like this show that the staff here know their customers and give individual consideration to animals visiting their store. Thank you!
  • JF
    Jeff Fox
    Nov 12, 2025
    5.0
    Staff was helpful and took me straight to the item I was looking for.
  • SR
    Stephen Rogers
    Oct 26, 2025
    5.0
    I took a neighbor lady to buy a couple of parakeets and parakeet food we found exactly what we wanted and the staff was very polite and courteous and knowledgeable I would recommend it to anyone to go there again myself
  • LW
    Laurént G. Williams
    Oct 17, 2025
    5.0
    Got my 2-year-old Yorkie groomed here for the first time and was a little skeptical after some bad experiences elsewhere. But David did a great job with my girl! I really appreciate that he took the time to listen when I explained her temperament and sensitive spots — most groomers rush through that part. His attention and care immediately put me at ease. Definitely recommend this location!

Frequently Asked Questions About Petco

Does the Petco River Forest location have a vet hospital?

Yes, Petco River Forest has a full-service vet hospital.

Does Petco River Forest offer vaccinations?

Yes, Petco River Forest provides vaccinations.