Petco

4.1
842 reviews
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Business Details

2601 W Lake Ave, Peoria, IL
61615, United States
(309) 679-0640
https://stores.petco.com/il/peoria/pet-supplies-peoria-il-2634.html
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About

Pet StorePet supply store

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Petco
2601 W Lake Ave, Peoria, IL
61615, United States

Hours

Reviews

4.1
840 reviews
5 stars
479
4 stars
164
3 stars
89
2 stars
46
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and knowledgeable staff, others reported poor service and unprofessional behavior from employees.

Grooming Quality

Grooming experiences vary significantly; some customers were satisfied with the grooming services, while others expressed disappointment with the quality and handling of their pets.

Product Availability

Customers frequently noted issues with product availability, particularly for specific pet foods and supplies, leading to frustration.

Store Cleanliness

The cleanliness of the store received mixed reviews, with some customers appreciating the clean environment while others reported unpleasant odors.

Pricing Concerns

Many customers found the prices to be higher compared to competitors, leading them to seek alternatives for pet supplies.
  • SG
    Sherie greenly
    Oct 30, 2025
    5.0
    This has to be one of the best Petco's i have been in from in stock product to great customer service
  • DC
    Dennis Chirchirillo
    Oct 28, 2025
    5.0
    Great store and knowledgeable team members
  • DI
    Derek Ithal
    Oct 22, 2025
    1.0
    Poor service overall. Only 2 people here at 6pm. Had one employee in the back pet room for the entire 40 mins I was waiting to get help. The other lady was the cashier, and was in the back of the store leaving the entire front of the store and the cash register alone. 5 people walked out as they could not get help. That same lady got verbally mad when I asked if they are hiring, saying she doesnt get paid enough and doesnt get enough hours as it is. I can see why... Seems like they needed the help. Leaving the entire store at risk for theft and ignoring the need of the customers. Unacceptable.
  • LG
    Laurel Glass
    Oct 15, 2025
    2.0
    Horrible experience trying to check out to get the -20% off. Had to jump thru hoops online. It Wouldnt recognize my phone #. Even staff couldnt help. Finally one went to another register n did an override! Had to have spent an Extra Half hour just trying to check OUT! Spent OVER $100 WITH the discount.
  • TT
    techmate2017
    Oct 8, 2025
    2.0
    10/7/2025 Walked in. No employees present. Manager came out from the back and just acted as if my ask for dog food was an inconvenience. I only give the two stars for the young lady that actually spent time to explain the ready made food products for my first purchase. Really just stating my experience Please do not send me a link to reitterate the experience to yet another uncaring corporate website.
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Frequently Asked Questions About Petco

Where is the Petco store located in Peoria?

The Petco store is located at 2601 W Lake Ave, Peoria, IL 61615.

What are the operating hours of the Peoria Petco store?

The Petco store in Peoria is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.