Business Details
About
Pet StorePet supply store
Visit your Palatine Pet Store located at 629 E. Dundee Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
498 reviews
5 stars
336
4 stars
82
3 stars
28
2 stars
20
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, there were notable complaints about rude interactions and poor management responses.
Grooming Quality
Grooming services received both praise for skilled groomers and criticism for inconsistent quality and long wait times.
Store Cleanliness
The store is generally reported as clean and well-maintained, with healthy-looking animals, although there were some concerns about animal care.
Product Availability
Customers appreciated the variety of products available, but there were complaints about advertised items being out of stock and issues with pricing.
Pricing Concerns
Many customers found prices to be high, leading some to seek alternatives or express dissatisfaction with the value for services.
- LElil enshi1 day ago1.0I was just in there and the general manager was very rude to me. She refused to give me a refund when my dog destroy his toys. He doesn’t like hard toys or anything. There were some parts I had to take out like the plastic because I didn’t want him to choke on it but she clearly didn’t care about my puppy. This was when I first got them and even with scissors it’s gonna be damaged. I’ve even seen people on social media do the same thing that I do and they have no problem. I have done it with this location and other locations and they don’t care. She said this, “there’s dogs there suppose to destroy the toys and you buy them new ones.” Which really irritated me and got me so mad I left the store and I will never be coming back in this location again so be careful.
- JJJonNov 1, 20255.0Such a nice experience here
- LFLisa FishmanOct 29, 20251.0Horrible service from management! He doesn’t know to treat is customers. He wouldn’t put my info in the computer taking to long . Impatient & very short .
- CBCarl BillingsOct 15, 20255.0Store is clean and the associates seem to truly be animal people.
- MBMarlo BerneroSep 17, 20255.0Great prices better than other competitors great staff very friendly and love the coupons for my pets needs
Frequently Asked Questions About Petco
Does the Petco Palatine location have a vet hospital?
Yes, Petco Palatine has a full-service vet hospital.
Does Petco Palatine offer vaccinations?
Yes, Petco Palatine provides vaccinations.
Does Petco Palatine offer curbside pickup?
Yes, curbside pickup is available at Petco Palatine. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Palatine Petco?
Hamster and guinea pig prices vary by location. Call your Palatine Petco at 8473595739 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Palatine sell dogs?
No, Palatine Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is the Petco store located in Palatine?
The Petco store in Palatine is located at 629 E Dundee Rd, Palatine, IL 60074.
What are the operating hours for Petco Palatine?
Petco Palatine is open from 9:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 7:00 PM on Sunday.
Does Petco Palatine offer veterinary services?
Yes, Petco Palatine has a full-service vet hospital and offers vaccinations for pets.
Can I use curbside pickup at Petco Palatine?
Yes, curbside pickup is available for eligible products at Petco Palatine.
Does Petco Palatine sell dogs or cats?
No, Petco Palatine does not sell dogs or cats, but you can meet adoptable pets through the Petco Love program partnered with local animal welfare organizations.
What pet supplies and services are offered at Petco Palatine?
Petco Palatine offers premium pet foods, grooming, training, vaccination services, and expert care for various pets including fish and reptiles.
Are there other pet-related stores or services near Petco Palatine?
Yes, nearby is the Vetco Vaccination Clinic offering pet training and services, and an additional Petco location providing dog training services.
What entertainment options are near Petco Palatine for families?
Families can visit Kids Empire Palatine, a playground and sports venue, or We Rock the Spectrum, an indoor playcenter and community center nearby.
Where can I find nearby shopping options around Petco Palatine?
Nearby shopping options include Target Store Palatine, Hobby Lobby for arts and crafts, Dollar Tree, Five Below, and Spirit Halloween for costumes and apparel.
Are there places to get a coffee or relax near Petco Palatine?
Yes, Starbucks is located nearby for coffee and relaxation after your Petco visit.