Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® – Orland Hills provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
230 reviews
5 stars
154
4 stars
26
3 stars
8
2 stars
7
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, knowledgeable, and caring towards their pets, although some reported negative experiences with specific front desk personnel.
Service Quality
While several reviews highlighted excellent service and thorough care, there were significant complaints about poor communication, long wait times, and lack of follow-up from veterinarians.
Pricing Concerns
Customers frequently mentioned high prices and dissatisfaction with the value of the wellness plans, with some feeling misled about coverage and costs.
Appointment Issues
Numerous reviews indicated difficulties in scheduling appointments, including long wait times and lack of availability, leading to frustration among customers.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction while others reported serious concerns about care and service.
- RRRonDec 6, 20254.0Prices are a little high so is grumbling and pet supplies but convenient
- JDJames DwyerNov 19, 20255.0Staff always puts our dogs first. Explains options without upselling. This has not been our experience with other Bandfields.
- CTClifton TurnerNov 14, 20255.0I live closer to the Orland Hills location. Yet the service here in Crestwood is awesome. Staff are always friendly, kind and patient.
- RBregina broughtonOct 20, 20255.0Well stocked and knowledgeable staff.
- ASAlexander J. (Seminary)Sep 21, 20255.0I’ve had a lot of great experiences here lately with Dr. Skanes, Anna, and Hanna. They’ve gone above and beyond to help us build a pet care plan that gives us peace of mind. This location isn’t the closest one to my house, but it’s the one I prefer.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. After hours, please contact a local emergency hospital.
What preventive care services are offered at Banfield Pet Hospital in Orland Hills?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive pet examinations as preventive health care.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan covers annual preventive care like head-to-tail exams, vaccines, early diagnostic screenings, nutrition consultations, and dental care, with automatic annual renewal.
What appointment types does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where your pet is cared for and you are contacted when ready, and Virtual Visits through Optimum Wellness Plans.
What are the regular operating hours of Banfield Pet Hospital in Orland Hills?
Banfield is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app available on iOS and Android.
Does Banfield Pet Hospital offer telehealth services for pets?
Yes, clients with Optimum Wellness Plans can access remote pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What pet services can I find near Banfield Pet Hospital in Orland Hills?
Nearby, you can visit PetSmart for pet supplies and services, or several beauty and spa salons like Refined Skin Studio and Youthful You By Sarah for your personal care.
Are there shopping options near Banfield Pet Hospital for a day out with your pet?
Yes, there are stores like Spirit Halloween Superstore and Five Below nearby where you can shop for fun costumes, accessories, and crafts before or after your pet's visit.
What community services and amenities are close to Banfield Pet Hospital?
Close by are the Orland Hills Police Department, Village of Orland Hills town hall, and entertainment options like Marcus Orland Park Cinema for recreation after your visit.