Petco

4.3
700 reviews

About

Pet StorePet supply storePetco
Visit your North Aurora Pet Store located at 1660 Orchard Gateway Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1660 Orchard Gateway Blvd, North Aurora, IL
60542, United States

Hours

Reviews

4.3
694 reviews
5 stars
432
4 stars
155
3 stars
54
2 stars
13
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide good service.

Grooming Issues

Several reviews mentioned negative experiences with grooming services, including injuries to pets and unprofessional behavior from groomers.

Store Cleanliness

Customers noted that the store is generally clean and well-stocked, although there were some complaints about restroom cleanliness.

Product Quality Concerns

There were reports of issues with pet food quality, including infestations and health concerns related to animals purchased from the store.

Pricing

Some customers found prices to be high compared to competitors, while others appreciated the variety and reasonable pricing for certain products.
  • AG
    Andrew Gorski
    3 days ago
    5.0
    I had such a wonderful experience today thanks to Brandon and Ryan (who was working the checkout counter). Both went above and beyond to help me. Brandon took the time to answer all my questions knowledgeably and made sure I found exactly what I needed for my pet, while Ryan was super friendly, efficient, and had the best attitude at checkout. Their genuine care and enthusiasm made my visit so enjoyable!
  • JH
    Joy Hamilton
    Jan 4, 2026
    1.0
    DO NOT BRING YOUR DOGS HERE. I came in and asked for the specials. Me and my sister were told that I could do the 19.99 special which is the ONLY reason I booked. I thoroughly explained to them how i rescued this furry friend from a pretty messed up living situation and how I appreciate the special because I’ve been spending A LOT to make sure he’s okay. I made my appointment and came back the next day. Just to be charged a total of $40.47 after service. I asked why and was told my dog was too old for that special. I asked if it could be honored because that’s what I was told AND the only reason why I booked and she declined multiple times. Just for my dog to still be damp (in the dead of winter - 27 degrees), loose hair and dandruff all over him and he smells like wet dog. He doesn’t smell like he was just given a BATH. IM livid.
  • JA
    Juan carlos Altamirano
    Dec 20, 2025
    5.0
    Hoy fui por el día a comprar comida a mis animales, Es la primera ves que visito este lugar todos fueron muy amables y me agregaron mi número de teléfono para promociones y descuentos después de comprar mis cosas al salir me dijeron que esa no era la comida que necesitaba volví a entrar para hacer el cambio y me atendió una joven con lentes muy amable y muy atentan me ayudó en todo la verdad siempre voy a comprar aquí muy buen servicio de la joven que me atendió y me ayudó con el español Muchas bendiciones a todos.
  • SR
    Stephanie Reichard
    Dec 17, 2025
    5.0
    Some of the most friendly, knowledgeable and helpful people i have ever met!! Hands down my favorite location
  • DW
    David Walker
    Dec 16, 2025
    5.0
    Shoutout to David in grooming!

Frequently Asked Questions About Petco

Does the Petco North Aurora location have a vet hospital?

Yes, Petco North Aurora has a full-service vet hospital.

Does Petco North Aurora offer vaccinations?

Yes, Petco North Aurora provides vaccinations.