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Petco

4.3
(706 reviews)

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in North Aurora. Visit your local Petco at 1660 Orchard Gateway Blvd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your North Aurora Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1660 Orchard Gateway Blvd, North Aurora, IL
60542, United States

Hours

Reviews

4.3
706 reviews
5 stars
441
4 stars
156
3 stars
54
2 stars
15
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific mentions of individual employees who provided exceptional service.

Grooming Issues

Several reviews highlighted significant problems with grooming services, including injuries to pets and poor handling, leading to dissatisfaction among customers.

Store Cleanliness

The store was generally reported as clean and well-stocked, although there were isolated complaints about restroom cleanliness.

Pricing Concerns

Customers expressed concerns about high prices and additional charges, such as for bags, which some found unreasonable.

Product Quality

There were complaints about product quality, particularly regarding pet food infested with bugs, raising concerns about the store's inventory management.
  • CS
    Carl Scott
    Feb 10, 2026
    5.0
    We picked up a new dog from Rover Rescue and had zero equipment food or supplies! A young lady asked if she could be of help and we accepted her knowledge and assistance! Recommended a top quality dry food, set us up with halter and leash and doggie treats. Very cordial and helpful. That is definitely our pet store from now on. Customer service is 5 star
  • FW
    Floogy Wendel
    Feb 2, 2026
    2.0
    A friend of mine called this store and was asking for help getting to the store because he did not know the location or address. He was then put on hold for 20 to 30 minutes. Simply for asking help finding the stores location. Then after the long wait a different employee answered and assisted him. Overall not terrible service but that wait is absurd.
  • EG
    Edgar Gamboa
    Jan 25, 2026
    5.0
    Great place and good selection of stuff. We did get 2 parakeets. The staff was really helpful.
  • AG
    Andrew Gorski
    Jan 9, 2026
    5.0
    I had such a wonderful experience today thanks to Brandon and Ryan (who was working the checkout counter). Both went above and beyond to help me. Brandon took the time to answer all my questions knowledgeably and made sure I found exactly what I needed for my pet, while Ryan was super friendly, efficient, and had the best attitude at checkout. Their genuine care and enthusiasm made my visit so enjoyable!
  • JH
    Joy Hamilton
    Jan 4, 2026
    1.0
    DO NOT BRING YOUR DOGS HERE. I came in and asked for the specials. Me and my sister were told that I could do the 19.99 special which is the ONLY reason I booked. I thoroughly explained to them how i rescued this furry friend from a pretty messed up living situation and how I appreciate the special because I’ve been spending A LOT to make sure he’s okay. I made my appointment and came back the next day. Just to be charged a total of $40.47 after service. I asked why and was told my dog was too old for that special. I asked if it could be honored because that’s what I was told AND the only reason why I booked and she declined multiple times. Just for my dog to still be damp (in the dead of winter - 27 degrees), loose hair and dandruff all over him and he smells like wet dog. He doesn’t smell like he was just given a BATH. IM livid.

Frequently Asked Questions About Petco

Does the Petco North Aurora location have a vet hospital?

Yes, Petco North Aurora has a full-service vet hospital.

Does Petco North Aurora offer vaccinations?

Yes, Petco North Aurora provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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