Petco Grooming

4.9
55 reviews
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Business Details

4161 N Harlem Ave, Norridge, IL
60706-1211, United States
(708) 457-8603
https://stores.petco.com/il/norridge/full-service-grooming-norridge-il-1980.html
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About

Pet GroomerPetco

Location

Petco Grooming
4161 N Harlem Ave, Norridge, IL
60706-1211, United States

Hours

Reviews

4.8
26 reviews
5 stars
25
4 stars
0
3 stars
0
2 stars
0
1 star
1
  • CP
    Claudia Ptak
    Nov 28, 2025
    1.0
    This used to be a decent grooming place until they got new staff. The ladies working there now, Jenny and Kayla, have no business working with dogs. They show no friendliness to the dogs whatsoever, compared to the previous employees who always greeted dogs excitedly. Today was also the first time that I’ve heard my dog barking for a very long time while here, which is concerning. When I came back after 2 hours like they had told me, I saw a groomer bang on the wall several times as I heard my dog was barking. I was later told this is how groomers communicate. When I picked up my dog, I asked to speak to a manager so I can voice my concern about the banging. The store manager was very pleasant and listened to my concern, however when the groomers heard I wanted to speak to her they were extremely rude towards me, assuming I had gone to complain about the extremely long wait time. As Jenny was returning my dog to me, which she also didn’t wait until my dog was leashed before removing her leash off my dog(another huge red flag), she made comments about how weekends and holiday times are busy and I should become a VIP if I don’t want to wait so long, and stormed off. Yes, she actually stormed off, slamming the door behind her as she left. My dog came home exhausted after a grooming appointment. Everyone at the grooming center, other than the male who checked me in who disappeared and the store manager, had been completely rude and unprofessional and should probably find other jobs if they are this unhappy with working with the public.
  • AM
    Anita Martinez
    Nov 23, 2025
    5.0
    I love the service my dogs get especially the groomers.
  • AN
    Anne Naughton
    Nov 14, 2025
    5.0
    Great job on grooming and sharing issues with my dog. I do not agree with $5.99 charge for materials used, this should be part of the pricey grooming charge.
  • YK
    Yana Kovaliuk
    Nov 1, 2025
    5.0
    Katelyn is absolutely amazing! She has a special way with dogs — you can tell right away how gentle, caring, and patient she is. My dog Barney usually gets nervous during grooming, but with Katelyn he was completely calm and happy. She treated him with so much love and attention, and the grooming turned out perfect! You can really see that she truly cares about both the pets and their owners. Highly recommend Katelyn if you want your furry friend to be in the best hands!
  • MA
    maysam ajideh
    Oct 30, 2025
    5.0
    Kayla’s the best.
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Frequently Asked Questions About Petco Grooming

How much is dog grooming at Petco Norridge?

The cost for dog grooming varies by dog depending on their size, coat type and services included. Contact your neighborhood Petco prior to your appointment for an estimated price. A consultation in-person or on the phone is included at the beginning of an appointment to discuss the details of the grooming services to be completed and cost.

How long does dog grooming at Petco Norridge take?

A dog grooming appointment varies by dog size and the services requested. An estimated completion time is provided at the beginning of the appointment. Many of our a la carte services take 5 minutes depending on stylist availability. For a quicker grooming time, you may request the Express service for an additional $12.