Business Details
About
Pet Store
Visit your Normal Pet Store located at 1700 East College Avenue Suite 1 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,116 reviews
5 stars
642
4 stars
276
3 stars
105
2 stars
27
1 star
66
What are people saying?
AI-generated from recent customer reviews
Staff Knowledge
Customers frequently praised the staff for their knowledge and helpfulness, particularly in the fish and reptile sections.
Customer Service
While many reviews highlighted excellent customer service, there were notable complaints about slow checkout and unhelpful responses during returns.
Grooming Issues
Several customers reported negative experiences with grooming services, citing poor results and unprofessional behavior from groomers.
Inventory Problems
Customers expressed frustration over frequent stock shortages and unavailability of specific items, impacting their shopping experience.
Store Cleanliness
The store was generally described as clean and well-organized, although some reviews mentioned issues with dirtiness and disorganization.
- MSMark Smith4 days ago5.0Stopped in today following thru with my research on beginning a terrarium and vivarium. Amanda was amazing. What a help, spent time with me, educating and explaining. I’ll be back because of her. Thanks Amanda.
- RFRoxanne FosterNov 8, 20255.0Our pup gets his nails trimmed, ears and teeth cleaned once a month. Everyone always makes him feel comfortable and they do a great job.
- DCDivya ChakravarthyNov 8, 20251.0It’s unfortunate we can’t give 0 stars. What a terrible experience. Despite explicitly telling them not to cut too short, they shaved my dog practically down to the skin — in winter, no less! When asked about it their reply was it will grow back and we will add it to notes for next time. SERIOUSLY, next time? We told them we are disappointed and they have made it super weird. And she cooly reply oh sorry I will hold him here until you pay and come back. On close inspection at home we noticed some areas were cut so close to the skin that you can literally see bare patches — it’s uncomfortable and unsafe for a dog in cold weather. You’d think professional groomers would have the basic sense or experience to make a judgment call or at least double-check before doing something irreversible. It’s unbelievable how badly they botched this. Pet parents, beware — avoid PETCO grooming at all costs. If you can’t get an appointment with PetSmart, you’ll honestly do a better job grooming at home yourself. Honestly, I want to put the groomer’s name here, but a basic sense of decency is holding me back — clearly something they lacked when handling my dog.
- TGTomas GonzalezNov 5, 20255.0The employees of Petco are very courteous respectful and down to earth they're very helpful and anything you want
- ADAndrew DeadyNov 5, 20251.0ZERO STARS worst individuals in this building absolutely should be closed @petco #petco
Frequently Asked Questions About Petco
Does the Petco Normal location have a vet hospital?
No, Petco Normal does not have a full-service vet hospital.
Does Petco Normal offer vaccinations?
Yes, Petco Normal provides vaccinations.
Does Petco Normal offer curbside pickup?
Yes, curbside pickup is available at Petco Normal. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Normal Petco?
Hamster and guinea pig prices vary by location. Call your Normal Petco at 3092689898 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Normal sell dogs?
No, Normal Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What types of pet care services are available at Petco Normal?
Petco Normal offers premium pet foods, expert training, and vaccination services to support healthy pets.
Does Petco Normal have a veterinary hospital on site?
No, Petco Normal does not have a full-service veterinary hospital.
Are vaccinations provided at Petco Normal?
Yes, vaccination services are available at Petco Normal.
Is curbside pickup available at the Petco Normal location?
Yes, Petco Normal offers curbside pickup for eligible products.
What are the store hours for Petco Normal?
Petco Normal is open from 9 AM to 9 PM Monday through Saturday, and from 9 AM to 8 PM on Sundays.
Can I adopt dogs or cats at Petco Normal?
Petco Normal does not sell dogs or cats, but through the Petco Love program with local animal welfare organizations, you can meet pets available for adoption at the store.
How can I schedule grooming services at Petco Normal?
You can book grooming appointments online through Petco's reservation link for the Normal location.
What nearby pet-related services can I visit around Petco Normal?
Near Petco Normal, you can find Vetco Vaccination Clinic for pet grooming, training, and vaccinations, and other pet trainers available at Petco as well.
Are there dining options near Petco Normal for customers to visit?
Yes, customers can enjoy a meal or a treat nearby at Cold Stone Creamery, Five Guys, Wingstop, or Nothing Bundt Cakes—all within close proximity to Petco Normal.
What shopping centers or stores can I visit around Petco in Normal?
College Plaza shopping center and other stores like Office Depot, Shoe Carnival, and Bed Bath & Beyond are close to Petco Normal, offering additional shopping options.