Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Niles provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
102 reviews
5 stars
56
4 stars
9
3 stars
9
2 stars1
1 star
27
- LZLeeland ZhangOct 29, 20251.0I advise caution for anyone considering, they turned us away with over a 50% chance, just saying they couldn't touch my cat. My cat would be sick, and they just say not safe, that is even after I took the time to feed my cat the gabapentin drug they prescribed.
- ZJZohaib JivaSep 10, 20251.0If I could give Banfield Pet Hospital zero stars, I absolutely would. From the moment I walked in, the experience was terrible. The ladies at the reception were extremely rude, dismissive, and unprofessional. Instead of being welcoming or helpful, they acted as if assisting me and my pet was a burden. The nurse was no better—aggressive in tone, lacking compassion, and showing no patience or care for my pet’s well-being. The overall environment was hostile and uninviting, which is the last thing you want in a place that’s supposed to care for animals. A pet hospital should be a place of kindness, professionalism, and empathy, but unfortunately Banfield failed in every possible way. I will never return and strongly advise others to avoid this location if you care about being treated with basic respect. Also i have cancel all my pet plan from banfield and i have everything recorded on camera which i will be posting on social media
- KLKaterina LabkovskiSep 4, 20195.0I had such a great experience today bringing my cat to this hospital. Everybody is so friendly, front desk lady is very nice and Dr. Shaw and her assistant did amazing job examining my cat Mysik, very careful and answered to all my questions:) For Mysik it was very good experience too because it is the first time she was so calm at the vet. I would definitely recommend Dr.Shaw!☺️
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, spay/neuter, microchipping, DNA testing, and more.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and referrals as needed. For emergencies after hours, you should contact a local emergency hospital.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early screening diagnostics, nutrition and dental consultations, and more. They are not insurance but cover routine preventive care with applicable discounts for treatments.
How can I pay for an Optimum Wellness Plan?
You can pay monthly via automatic withdrawals from your bank account or credit card, or pay in full at enrollment to cover the annual agreement for your pet's essential health care.
What kinds of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and get a call when ready, and virtual visits for Optimum Wellness Plan clients to get care from home.
What are Banfield Pet Hospital's hours of operation?
Banfield is open Monday through Saturday from 7:00 AM to 5:00 PM and closed on Sundays and major holidays.
Is Banfield Pet Hospital accepting new patients?
Yes, Banfield Pet Hospital in Niles is currently accepting new patients for dogs, cats, and small animals.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital to ensure timely and attentive care.
What nearby food options are there near Banfield Pet Hospital?
Near Banfield Pet Hospital, you’ll find several dining options such as Wendy’s for fast food, Honest Niles and Honest Restaurant offering Indian cuisine, Chipotle Mexican Grill for Mexican food, Wingstop for chicken dishes, and Bada Sushi for Japanese cuisine, ideal for grabbing a meal before or after your visit.
What other pet-related services are close to Banfield Pet Hospital in Niles?
Nearby pet services include PetSmart, which offers pet training, retail items, and pet services, providing convenient options complementary to Banfield's veterinary care.
Are there other health or wellness centers near Banfield Pet Hospital?
Yes, nearby facilities include Healthy Babies Happy Families, a medical and lactation service center, and ATI Physical Therapy offering physical, occupational, and speech therapy, which may be helpful if you're visiting the area for comprehensive family health care.