Petco

4.4
560 reviews

About

Pet StorePet supply store
Visit your Mchenry Pet Store located at 2242 N. Richmond Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2242 N Richmond Rd, Mchenry, IL
60051, United States

Hours

Reviews

4.4
547 reviews
5 stars
368
4 stars
91
3 stars
43
2 stars
15
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of knowledgeable employees who provided assistance and advice.

Grooming Services

Grooming services received mixed reviews; while some customers were very satisfied with the grooming quality, others reported issues with incomplete services.

Checkout Experience

Several customers expressed frustration with long wait times at checkout, indicating a need for improved efficiency in this area.

Product Availability

Customers noted a good selection of products, but some expressed disappointment over high prices and frequent stock issues for specific items.

Store Cleanliness

The cleanliness of the store was generally appreciated, although some reviews mentioned areas needing improvement, particularly regarding animal care facilities.
  • DC
    Dave Clark
    5 days ago
    5.0
    Kind service. Big inventory.
  • GK
    Gabby Kildew
    Nov 11, 2025
    4.0
    Staff is very friendly, we buy the Wholesome heart dogfood, my dogs love it
  • AH
    Alexander Holm
    Nov 6, 2025
    1.0
    They dont carry my cats prescription food or treats at this location why bother is dying industry pet stores in general just was wanting to pay more for brick and mortar to get this quicker because my poor kitty is ill with crystals and had stones needs this special diet and am from Milwaukee was helping family needed the food and had to order online anyways and make poor 😺 suffer a few days but it seems to have helped a lot won't be back they didnt have water fountains for cats with filters either was kinda like hmm sad seeing noting available anymore
  • CS
    Chris Swientek
    Oct 15, 2025
    4.0
    Was able to find product needed very quickly but had a wait trying to check out
  • PM
    Pamela May
    Sep 28, 2025
    5.0
    The 5 star specifically goes to one of their managers, Nick, who was able to resolve an issue professionally. I had booked training for my puppy for today. However, the trainer no longer works for the company. Due to the software, I was still able to book via the website. Nick was calm, professional, and was able to get me in contact with another trainer for next week.

Frequently Asked Questions About Petco

Does the Petco Mchenry location have a vet hospital?

No, Petco Mchenry does not have a full-service vet hospital.

Does Petco Mchenry offer vaccinations?

Yes, Petco Mchenry provides vaccinations.