Many customers praised the staff for their kindness and compassion, especially during difficult times such as pet loss.
Professional Staff
The veterinary team is frequently described as professional, knowledgeable, and caring, with several customers highlighting specific veterinarians.
Customer Service Issues
Some reviews noted poor customer service experiences, including rude staff interactions and long wait times.
Affordability Concerns
Several customers expressed concerns about the high costs of services, indicating that while the care is good, it may be too expensive for some pet owners.
Mixed Experiences
While many reviews are positive, there are also instances of negative experiences, particularly regarding specific staff interactions and care quality.
TK
TERRI KRAKAR
4 days ago
5.0
I have been fairly pleased with both of my dogs care there. I have been coming for 7 years now since I have moved close by. I have had some emergency situations that were taken care of quickly and I was able to get my dogs in and seen. I do trust the advice given and I feel they do care for all of the animals they help.
MP
Mary Panas
Feb 21, 2026
5.0
The staff at Ridge Animal Clinic are the best!! They truly love what they do and you can see that by the way they take care of their patients! We especially love Dr. Kerri Katsalis for always going over and above for our little Gracie!!
DP
Darlene Pearson
Feb 14, 2026
5.0
I have been taking my dogs to Ridge Animal Clinic for the past seventeen years. Would not go elsewhere. Excellent customer service.
PO
Paul Oryhon
Feb 3, 2026
5.0
Dr. K and her staff are wonderful with our dog Max. They are very compassionate and have a great relationship with the animals and their owners. Would recommend them highly.
PP
Peter
Jan 22, 2026
5.0
Went in to have an eye removal to treat my dog's glaucoma. Instead, the vet determined that an operation wasn't necessary. That his eye pressure had self-corrected to normal levels and what was necessary was to treat an ulcer within the eye. Changing what was to be a $2000 operation, to a $165 eye treatment. In other words, the vet chose my dog's overall health over money. She could just as easily have chosen to remove the eye and I wouldn't have been the wiser, but she's an honest and ethical veterinary surgeon, and if you're like me, that's what I need for my pets. So, I think I've found my new favorite veterinary clinic. The Ridge Animal Clinic provides quick appointments, they're local to NWI, they're honest, and they do good work.
Frequently Asked Questions About Ridge Animal Clinic
Do you perform ear cropping?
Our clinic does not offer ear cropping services. This procedure is considered cosmetic and not medically necessary. It can also present unnecessary risks to animals. Major veterinary organizations discourage the practice of ear cropping for non-medical reasons.
Do you take in stray animals?
We do not accept stray animals at our facility.
What do new clients need to do to prepare for a visit?
New clients are required to provide information about their pet and make a pre-payment for the appointment. Please note that cancellations made less than 24 hours before the scheduled time are non-refundable.
Do you work with exotic pets?
Our clinic does not provide services for exotic pets. For exotic pet care, we recommend contacting Glenwood Village Hospital.
Do you offer pet boarding?
We do offer pet boarding services. To use this service, your pet must have current vaccinations for rabies, distemper, flu, and bordetella. Additionally, a fecal exam within the last six months is required.
Do you offer grooming?
Our clinic does not provide pet grooming services.
Do you accept insurance?
We do not work directly with insurance companies. Clients are responsible for managing their own insurance claims and payments.
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