Business Details
About
Veterinarian
Ridge Animal Clinic provides Veterinary Services, Veterinary Surgery, and Pet Boarding to the Lansing IL, Area.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
229 reviews
5 stars
178
4 stars
20
3 stars
9
2 stars
7
1 star
15
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, caring, and knowledgeable, with specific mentions of individual veterinarians who provided excellent care.
Customer Service
Feedback varied on customer service, with some reviews highlighting positive experiences while others reported issues with rudeness and poor communication.
Facility Conditions
Several reviews mentioned cleanliness issues in the clinic, including dirty exam rooms and concerns about the treatment of animals during boarding.
Pricing Concerns
A number of customers expressed dissatisfaction with the pricing, describing it as expensive and not always justified by the service received.
Mixed Experiences
While many customers had positive experiences, there were notable instances of dissatisfaction regarding specific veterinarians and treatment approaches.
- DDDawn DeMarioJan 5, 20265.0I have been taking my dogs here for almost 25 years. They have a very caring staff. Dr. K has performed numerous surgeries on my dogs over the years. The staff also shared tears with me when we lost a few of our dogs over the years. They are very caring and love the dogs like they are their own.
- JOJulie O'ConnorDec 18, 20255.0Have had wonderful experiences here with the care of our two pets. Staff and vets are thorough, knowledgeable, skilled and caring. They will tell you what treatment they recommend and why or why not. They do my pets’ well care/senior care, arthritis and dental. Costs are very reasonable too.
- MGMary GleesonDec 18, 20255.0We’ve had nothing but positive experiences with this clinic. Dr. K. is a very caring and capable vet, and is easy to talk to with any concerns we have had regarding our dogs. The staff Is very friendly, quick to getting answers to questions we have and has been very accommodating to us when we’ve needed to get in to see the doctor on an emergency basis. Overall, I would highly recommend Ridge Animal Clinic.
- EMErika MartinezDec 13, 20252.0My dog's first vaccine appointments were there and everything was very good, the staff was fine, then they changed us from Dr and I felt that my dog got stressed with her (it was the second time) Today I took him to get a microchip and Dr. Susan said that my oldest daughter was dumb and that they were afraid of me (because my dog did not let herself be examined by her) minutes before the staff checked it and there was no problem.. maybe we will return to give him vaccines but I will definitely ask her to change Dr. she was rude
- RRRalph RenoDec 10, 20254.0We have been with Ridge Animal Clinic since August 2018. We have used this Clinic for our Pet's needs.
Frequently Asked Questions About Ridge Animal Clinic
Do you perform ear cropping?
Our clinic does not offer ear cropping services. This procedure is considered cosmetic and not medically necessary. It can also present unnecessary risks to animals. Major veterinary organizations discourage the practice of ear cropping for non-medical reasons.
Do you take in stray animals?
We do not accept stray animals at our facility.
What do new clients need to do to prepare for a visit?
New clients are required to provide information about their pet and make a pre-payment for the appointment. Please note that cancellations made less than 24 hours before the scheduled time are non-refundable.
Do you work with exotic pets?
Our clinic does not provide services for exotic pets. For exotic pet care, we recommend contacting Glenwood Village Hospital.
Do you offer pet boarding?
We do offer pet boarding services. To use this service, your pet must have current vaccinations for rabies, distemper, flu, and bordetella. Additionally, a fecal exam within the last six months is required.
Do you offer grooming?
Our clinic does not provide pet grooming services.
Do you accept insurance?
We do not work directly with insurance companies. Clients are responsible for managing their own insurance claims and payments.