Brand Certified
Banfield Pet Hospital
4.0(218 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
2775 Plainfield Rd, Joliet, IL
60435, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(815) 609-7091
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Joliet provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
218 reviews
5 stars
132
4 stars
29
3 stars
10
2 stars
9
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Feedback is mixed regarding staff competence, with some praising their friendliness and care, while others report dismissive behavior and incompetence.
Customer Experience
Many customers express dissatisfaction with appointment scheduling, cancellations, and perceived lack of care for pets.
Cost Concerns
Numerous reviews mention high costs and feeling overcharged for services, leading to frustration and distrust.
Quality of Care
While some customers appreciate the care their pets receive, others report serious issues, including misdiagnoses and inadequate treatment.
- DWDeAnna Warchol4 days ago5.0Love them! The girls are great and Dr Nugent is wonderful. Always get a good vibe here. My dogs are happy when they go in so I know they treat them well.
- CMCarol MurphyFeb 23, 20265.0love it here and my dogs also love it (lol) the vets are amazing and explain everything that they want to test and what the results me
- BMBrian McBethFeb 22, 20265.0I had a great experience at this Banfield Pet Hospital location in Joliet. From the receptionist, to the veterinary assistants, to the veterinarian, everyone was incredibly kind, patient, and professional. The whole staff was sweet, welcoming, and made us feel comfortable throughout the visit. I also highly recommend picking up their coupon book inside PetSmart—it really helps families manage costs. Overall, wonderful people and excellent service. We’ll definitely be coming back!
- CMC MateoFeb 9, 20261.0My son brought our dog in for nail trim and concerns because he was limping. Vet said he had arthritis and gave him some joint pills and chew supplements. The limping got more severe over the next 2 weeks so he took him to an emergency vet who discovered he had CANCER in his leg. How could you miss something so big. 🥺 Edit- adding blood test that Dr claimed was result of our dog being stressed.
- SCStephanie ChothenFeb 6, 20264.0I really enjoy this Hospital they definitely care about your animal they treat them like they're human Darcy is awesome so is Melissa when you call speak to either one of these ladies they are wonderful
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital Joliet offer emergency care services?
No, Banfield Pet Hospital Joliet does not provide emergency care services. You can call during hospital hours for urgent care advice and may be referred to emergency hospitals or specialty providers as needed.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive care services are offered at Banfield Pet Hospital Joliet?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It’s an annual preventive care plan including exams, vaccines, diagnostics, nutrition consultations, and dental care, designed to maintain your pet’s health throughout the year.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread payments monthly via automatic withdrawal or credit card, or pay in full at enrollment for convenience and budgeting ease.
What types of appointments does Banfield Pet Hospital Joliet offer?
They offer in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan clients. Communication is provided throughout to ensure smooth care.
What are Banfield Pet Hospital Joliet's regular hours of operation?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and certain holidays.
How can I schedule an appointment with Banfield Pet Hospital Joliet?
You can schedule an appointment online at their website or via the Banfield app available on iOS and Android.
Which nearby pet store can I visit before or after my appointment at Banfield Pet Hospital Joliet?
PetSmart is a nearby pet store where you can find pet supplies and services before or after your visit to Banfield.
Are there any convenient dining options near Banfield Pet Hospital Joliet?
Yes, nearby dining options include Chick-fil-A for fast food, Applebee's Grill + Bar for American cuisine, and McDonald's for quick meals.
If I want to shop for sportswear or outdoor gear near Banfield Pet Hospital Joliet, where can I go?
DICK'S Sporting Goods is nearby and offers a wide selection of sportswear and outdoor gear you can explore before or after your visit.
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