Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Joliet provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
212 reviews
5 stars
129
4 stars
27
3 stars
10
2 stars
9
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Feedback is mixed regarding staff competence, with some customers praising their friendliness and care, while others report dismissive and unprofessional behavior.
Customer Service
Many customers express dissatisfaction with customer service, citing issues with appointment scheduling, communication, and perceived lack of empathy.
Care Quality
While some reviews highlight excellent care and thoroughness, others report negative experiences with misdiagnoses and inadequate treatment.
Pricing Concerns
Numerous customers feel that the pricing is excessive and that the services provided do not justify the costs, leading to frustration and cancellations.
- SHSean hNov 20, 20251.0I'd give 0 stars if I could. Staff is incompetent. They do not care about your pet and just want to take your money. DO NOT COME TO ANY BANFIELD LOCATION. THEY WILL JUST PRICE GOUGE YOU.
- LDLynne DeVereNov 18, 20255.0I’ve been coming to Banfield pet hospital for the past 20+ years. I’ve been very appreciative and grateful for the excellent service that I always receive in my pets receive.
- SBSusan BallunSep 29, 20255.0BANFIELD PET HOSPITAL always takes wonderful care of my Shih Tzu during his semi-annual wellness examinations. I have used BANFIELD on Plainfield Road in Joliet for 22 years with TOTAL CUSTOMER SATISFACTION. I HIGHLY RECOMMEND their OPTIMUM WELLNESS PLAN to spread expenses monthly over time.
- RARenae AbbottSep 26, 20255.0Very nice experience!
- CRCristiana RSep 15, 20255.0I’ve been visiting here for some time now and I am very pleased with the treatment both my dogs receive. Staff is extremely friendly and supportive with plenty of guidance and information provided.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital Joliet offer emergency care services?
No, Banfield Pet Hospital Joliet does not provide emergency care services. You can call during hospital hours for urgent care advice and may be referred to emergency hospitals or specialty providers as needed.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive care services are offered at Banfield Pet Hospital Joliet?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It’s an annual preventive care plan including exams, vaccines, diagnostics, nutrition consultations, and dental care, designed to maintain your pet’s health throughout the year.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread payments monthly via automatic withdrawal or credit card, or pay in full at enrollment for convenience and budgeting ease.
What types of appointments does Banfield Pet Hospital Joliet offer?
They offer in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan clients. Communication is provided throughout to ensure smooth care.
What are Banfield Pet Hospital Joliet's regular hours of operation?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and certain holidays.
How can I schedule an appointment with Banfield Pet Hospital Joliet?
You can schedule an appointment online at their website or via the Banfield app available on iOS and Android.
Which nearby pet store can I visit before or after my appointment at Banfield Pet Hospital Joliet?
PetSmart is a nearby pet store where you can find pet supplies and services before or after your visit to Banfield.
Are there any convenient dining options near Banfield Pet Hospital Joliet?
Yes, nearby dining options include Chick-fil-A for fast food, Applebee's Grill + Bar for American cuisine, and McDonald's for quick meals.
If I want to shop for sportswear or outdoor gear near Banfield Pet Hospital Joliet, where can I go?
DICK'S Sporting Goods is nearby and offers a wide selection of sportswear and outdoor gear you can explore before or after your visit.