Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Gurnee provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
291 reviews
5 stars
181
4 stars
39
3 stars
12
2 stars
10
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for being friendly, caring, and attentive to their pets' needs.
Service Quality
Many reviews highlighted the quick and efficient service, with several customers expressing satisfaction with the care their pets received.
Communication Issues
Some customers reported negative experiences with communication, particularly regarding appointment scheduling and customer service over the phone.
Mixed Experiences
While many customers had positive experiences, a few expressed serious concerns about misdiagnoses and the quality of care, leading to dissatisfaction.
- BFBlake FortinJan 4, 20265.0Truly amazing people here!!!!
- DWDonna WarnekeDec 30, 20255.0My grandpup has high anxiety and Dr Szalla is just amazing with her. Highly recommend.
- KDKyle DDec 27, 20255.0Great service! Thank you for taking care of our Oliver.
- JLJessica LaValleyDec 18, 20255.0Took my new puppy here after a terrible experience at best friends animal clinic in grayslake. Im very pleased with the services and the employees here are fabulous! They actually care about your pet here 💯
- ADAdrienne DavisonDec 11, 20255.0I took my sick pup in at 8:00qm no appointment was out finished with diagnosis and medication by 10!! My pup had a side effect from the medication called spoke to representative they took info spoke to Dr and called back within a hour with detailed instructions!!!! Thank you!!! Amazing team would visit anytime I'm in the area.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Gurnee care for?
Banfield Pet Hospital provides quality health and wellness care for dogs, cats, and small animal pet patients.
What are the main veterinary services offered at Banfield Pet Hospital in Gurnee?
Services include routine vaccinations, microchipping, dental and surgical care, preventive care treatments such as parasite control, nutrition advice, spay/neuter, and DNA testing.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice and referrals. Outside hospital hours, contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
It provides annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutrition and dental care consultations, with automatic annual renewal unless paid in full.
What are the operating hours for Banfield Pet Hospital in Gurnee?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 9:00 AM to 16:00 PM; closed on major holidays like Thanksgiving and Christmas.
How do I schedule an appointment at Banfield Pet Hospital in Gurnee?
You can schedule an appointment online via their website link or app, or call their main phone at +1 847-856-0690.
Is Banfield Pet Hospital located near other pet service stores in Gurnee?
Yes, Banfield is near PetSmart, a pet store and pet services retailer, so you can conveniently shop for your pet's needs before or after visits.
Are there dining options near Banfield Pet Hospital in Gurnee?
Yes, nearby restaurants such as Teriyaki Madness, Wingstop, Denny's, Boston Market, and MOD Pizza offer various Asian, American, and fast food options to enjoy before or after your visit.
What other services and shops are conveniently located near Banfield Pet Hospital in Gurnee?
Nearby places include American Mattress for furniture, BCU credit union for banking, Helzberg Diamonds jewelry store, and several key and locksmith services for your convenience during your visit.