Brand Certified
Banfield Pet Hospital
4.0(293 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
6405 Grand Ave, Gurnee, IL
60031, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(847) 856-0690
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Gurnee provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
293 reviews
5 stars
183
4 stars
39
3 stars
12
2 stars
10
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their kindness, compassion, and genuine care for pets.
Service Quality
Many reviews highlighted the quick and efficient service, with several customers expressing satisfaction with the responsiveness and thoroughness of the veterinary team.
Customer Experience
While most feedback was positive, some customers reported negative experiences with phone interactions and appointment scheduling, indicating inconsistency in customer service.
Veterinary Expertise
Several customers expressed concerns about misdiagnoses and inadequate treatment, suggesting a need for improvement in veterinary assessments.
- LPLori PotempaFeb 4, 20265.0Got Ruby in right away, called with diagnosis and a great explanation.
- BFBlake FortinJan 4, 20265.0Truly amazing people here!!!!
- DWDonna WarnekeDec 30, 20255.0My grandpup has high anxiety and Dr Szalla is just amazing with her. Highly recommend.
- KDKyle DDec 27, 20255.0Great service! Thank you for taking care of our Oliver.
- JLJessica LaValleyDec 18, 20255.0Took my new puppy here after a terrible experience at best friends animal clinic in grayslake. Im very pleased with the services and the employees here are fabulous! They actually care about your pet here 💯
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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Certified March 01, 2026Yext Knowledge Graph
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