Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Gurnee provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
283 reviews
5 stars
173
4 stars
39
3 stars
12
2 stars
10
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their kindness, professionalism, and genuine care for pets.
Customer Service
While many reviews highlighted excellent customer service, there were notable complaints about rude interactions and poor communication.
Veterinary Expertise
Several customers expressed dissatisfaction with misdiagnoses and treatment plans, leading to concerns about the quality of veterinary care.
Accessibility
Many customers appreciated the ease of scheduling appointments and the flexibility of drop-off services, although some reported long wait times.
Affordability
The affordability of services and pet plans was frequently mentioned positively, but some customers felt prices were high without the plan.
- RBRenee BorkoNov 15, 20255.0Very friendly and good at helping with the animals
- AMAkiras MommyOct 31, 20254.0Dr. A. is a great doctor. He is patient takes the time to listen and give my dog the care needed. I have had nothing but success with Dr. A's diagnosis and treatment for my pet.
- BDBrian DiazOct 20, 20255.0I love Banfield so much! Easy, professional, accessible and you save so much money in the long run! Our youngest just got neutered today, couldn’t have asked for a better experience!
- VSVal SanchezOct 18, 20255.0Claudia has been going here since she was a kitten (12 years ago) and vet visits are her worst nightmare but everyone at Banfield’s Gurnee location is amazing with her. A team that truly cares for their furry friend patients and human parents hehe
- ALAlexandra LaraOct 18, 20255.0My pet and I have only had wonderful experiences with Banfield. The staff is amazing and very patient with my chihuahua. They always make sure I understand how to take best care of my dog and I appreciate it so much!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Gurnee care for?
Banfield Pet Hospital provides quality health and wellness care for dogs, cats, and small animal pet patients.
What are the main veterinary services offered at Banfield Pet Hospital in Gurnee?
Services include routine vaccinations, microchipping, dental and surgical care, preventive care treatments such as parasite control, nutrition advice, spay/neuter, and DNA testing.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice and referrals. Outside hospital hours, contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
It provides annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutrition and dental care consultations, with automatic annual renewal unless paid in full.
What are the operating hours for Banfield Pet Hospital in Gurnee?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 9:00 AM to 16:00 PM; closed on major holidays like Thanksgiving and Christmas.
How do I schedule an appointment at Banfield Pet Hospital in Gurnee?
You can schedule an appointment online via their website link or app, or call their main phone at +1 847-856-0690.
Is Banfield Pet Hospital located near other pet service stores in Gurnee?
Yes, Banfield is near PetSmart, a pet store and pet services retailer, so you can conveniently shop for your pet's needs before or after visits.
Are there dining options near Banfield Pet Hospital in Gurnee?
Yes, nearby restaurants such as Teriyaki Madness, Wingstop, Denny's, Boston Market, and MOD Pizza offer various Asian, American, and fast food options to enjoy before or after your visit.
What other services and shops are conveniently located near Banfield Pet Hospital in Gurnee?
Nearby places include American Mattress for furniture, BCU credit union for banking, Helzberg Diamonds jewelry store, and several key and locksmith services for your convenience during your visit.