Business Details
About
Pet Boarding ServiceDog TrainerPet Day CarePet GroomerKennel
DePAW Pet Resort is a daycare, training, grooming, education, and lodging facility located in Geneva, IL, a western suburb of Naperville and Chicago.
We have a spacious 16,000 sq ft indoor and 8,000 sq ft outdoor play area for our daycare guests, a variety of indoor enclosures for our overnight guests, and staff with over 60 years combined experience in the industry! Our daycare, lodging, and office staff are not only avid pet enthusiasts, but also certified in a variety of programs as well as members of professional pet industry organizations, such as Pet Tech, PackPro, Pack to Basics, Outstanding Pet Care, International Association of Canine Professionals, International Boarding and Pet Care Services Association, Association of Professional Dog Trainers Canine Good Citizen Certifications (Instructors, Testers), the Better Business Bureau, and the St Charles and Geneva Chambers of Commerce, and ASPCA, in addition to years of real-world experience in the pet care industry.
Location
Hours
Reviews
4.5
152 reviews
5 stars
122
4 stars
11
3 stars
3
2 stars
4
1 star
12
- KFKathy FredinNov 7, 20255.0My spit fire dog loves DePaws. We were hesitant initially because he can be a jerk. But the his behavior has improved all around since joining! He gets so excited when we tell him he is going to school. Staff is wonderful! Report cards and pictures helped us feel confident it is the right place for our little one... especially days that we both work.
- NSNatalie SteinNov 6, 20255.0I rarely write reviews anywhere but I felt the need to share just how amazing the staff has been at DePaw Pet Resort in Geneva!! Our dog is super anxious, and has a lot of unique behaviors, making it previously very stressful and difficult for us to travel out of town. After finding DePaw, and having such a hands on and loving staff, we feel such a sense of relief knowing our dog is in the best possible care. Our pet enjoys it here so much he now attends daycare and jumps for joy when we pull into the parking lot. Thank you to the staff at DePaw for taking such wonderful care of our boy and truly making such a positive impact in our everyday life.
- CGCM GAbreuSep 28, 20255.0I took by yorkiepoo for nail trimming. They did a good job and it wasn't expensive like other places. They're very professionals.
- LCLauren CottierJun 3, 20255.0I picked up one of my clients from here. And I was very impressed. Clean space. Friendly staff.
Frequently Asked Questions About DePAW Pet Resort
What vaccinations does my dog need?
To keep our resort a safe and healthy place for dogs, we require vaccinations for rabies (1 or 3 year), distemper combo (1 or 3 year), Bordetella (every 6mo), and a negative fecal exam (every year). We highly recommend the canine influenza vaccination for all dogs but do require it for dogs who live farther than 15 miles from us. During active local outbreaks of canine influenza or leptospirosis, we may temporarily require these vaccinations, and will communicate these occurrences with our customers.
Are reservations required?
In order to keep our facility one of the safest in the area, we depend on having the right level of staffing for the number of dogs every day. For this reason, we do require reservations for all of our services.
How old does my dog need to be to attend DePAW?
Fully vaccinated dogs with a negative fecal result are able to attend DePAW and partake in the programs. Puppies between 10-16 weeks with Veterinary approval are the only exception to be able to partake in the NON Group activities without their rabies. However, all other vaccinations (a min 2 rounds of distemper), bordetella and a negative fecal result and requirements must be met. Check back in Winter of 2023 for progress on accepting Titers in the future, if possible.
Can I tour the facility?
We’d love to show you our resort! Please visit us any time during our operating hours and a staff member will guide you on a tour.
I’m nervous about boarding my pet. How do you keep the pets safe and healthy?
At DePAW Pet Resort, all staff members are specially trained to administer meds, conduct daily simple physical exams, and check on your furry family member multiple times daily to ensure they’re doing well and feeling loved, just like at home. Please talk to us about customizing the perfect stay for your pet when making your reservation.
I have multiple dogs, can they stay together?
Doggie siblings are welcome to lodge together in our large accommodations. Give us a call to get your fur family’s stay started.
Can you accommodate special needs pets?
DePAW can accommodate pets with many kinds of special needs. Please call us to discuss how we can accommodate your pet. We’ll consult with your pet’s veterinarian to determine if our resort is the best place for your pet to stay.
Can I bring my pet’s own food?
To keep your pet on the diet they’re accustomed to, we ask you please bring their usual food bagged and labeled per serving. We can also provide our house food for a small additional charge.
Can I bring my pet’s toys?
We have more than enough fun, safe toys to go around, and we sanitize them regularly. Please leave your pet’s toys at home.
What about bedding?
All of our accommodations are outfitted with raised beds and soft, clean bedding, so there’s no need to bring any bedding from home.
What vaccinations are required for cats?
To keep our feline friends safe and healthy, we require proof of vaccination for rabies (1 or 3 year) and feline distemper combo (1 or 3 year). A Negative Fecal Result is required as well.
When can I drop off and pick up my cat?
Overnight Lodging Drop Offs and Pick Ups are between 10am-12pm Monday – Saturday.
On Sunday’s it is either 8am-10am or 3pm-5pm.
Can my multiple cats stay together?
Absolutely. Kitty families are welcome to stay in our extra-large cat condos with more than enough room for everyone to stretch out and relax.
Do you offer activities for cats?
Yes! In fact, many cats benefit from activity just as much as dogs when they’re away from home. We have multiple play and enrichment options including cuddle time, toys, and special treats. Call us to learn more.
Should I bring my cat’s own food?
To keep your pet on the diet they’re accustomed to, we ask you please bring their usual food bagged and labeled per serving.
Should I leave my cat’s travel crate with DePAW?
We have limited storage space and like as much space as possible in the cat suites. Therefore, we do appreciate the travel crate to go back home with the pet owners until pick up.
What about their toys?
We have lots of fun kitty toys to keep your pet entertained, so there’s no need to bring any from home.
What vaccinations are required for my dog to stay at DePAW Pet Resort?
Dogs must have vaccinations for rabies (1 or 3 year), distemper combo (1 or 3 year), Bordetella (every 6 months), and a negative fecal exam (every year). Canine influenza vaccination is recommended for all and required if living over 15 miles away.
Are reservations required for any services at DePAW Pet Resort?
Yes, reservations are required for all services to ensure proper staffing and maintain safety for all pets.
Can I tour DePAW Pet Resort before booking?
Absolutely! You are welcome to visit us anytime during operating hours for a guided tour by a staff member.
What are the general operating hours of DePAW Pet Resort?
Monday through Friday, we are open from 6:00 AM to 7:00 PM; Saturdays from 8:00 AM to 5:00 PM; Sundays are open 8:00-10:00 AM and 3:00-5:00 PM for lodging drop-off and pick-up only.
Does DePAW Pet Resort accommodate pets with special needs?
Yes, we can accommodate many types of special needs pets and will consult with your veterinarian to ensure a safe stay.
Can multiple pets from the same family stay together?
Yes, dog siblings can stay together in large accommodations and multiple cats can stay together in extra-large cat condos.
Is it recommended to bring my pet’s own food and toys?
Please bring your pet's usual food bagged and labeled per serving to maintain their diet. However, toys are not necessary as we provide plenty of sanitized toys for all pets.
How does DePAW Pet Resort ensure the health and safety of boarded pets?
Staff are trained to administer medications, conduct daily check-ups, and monitor pets multiple times daily to ensure wellbeing and comfort.
What nearby places can I visit before or after my visit to DePAW Pet Resort?
You can visit Fresh Donuts, a nearby bakery and coffee shop for a treat, or enjoy some relaxation at Sunshine Massage spa close to the resort.
Is there a dog park close to DePAW Pet Resort where my dog can play?
Yes, DePaw University, Canine Campus, Inc. is a nearby dog park, providing great off-leash play opportunities for your dog near the resort.
What amenities are available near DePAW Pet Resort for additional convenience?
Nearby conveniences include The UPS Store for shipping and printing needs, and multiple gas stations such as The PRIDE of Geneva and Amoco for fueling up during your visit.